Data Officer

About the Opportunity

Internews seeks a Data Officer to join the Knowledge and Learning team as we develop an organizational database and grow a data-driven culture across Internews programs. Reporting to the Director of Knowledge and Learning, the Data and Learning Officer will bring a unique set of skills in database management, organizational change management, and in the implications of data collection and use in the international space.

We have selected a highly customizable database solution to house our Monitoring & Evaluation and partner organization data, using a tool called Amp Impact. The system will be designed throughout the rest of 2020 and built in the first quarter of 2021 in our Salesforce environment by external consultants. The Data Officer will be responsible for the successful roll-out and adoption of the database once built, serving as the focal point for all Internews program teams as they begin to incorporate their monitoring, evaluation, and partner data into this new platform. A successful candidate will need to be equally comfortable working with people and with data fields.

This position will also collaborate with key Internews departments and serve as a central point of contact for data-related queries from program teams, advising where necessary on data collection and storage practices, all in heavy collaboration with our IT department. The Data Officer will seek opportunities to instill data-driven decision-making across Internews programs and HQ teams, designing and implementing such activities as trainings in data visualization, analysis, and responsible use.

Internews is committed to improving our ability to show the impact of our work, and this position is a central actor in ensuring that we are able to demonstrate the depth and breadth of our work.

Logistics

This position reports to the Director of Knowledge and Learning of the Technical Leadership Unit who works from the Eastern Time Zone in the US. Ultimately, this job is designed to be remote-first and will work with partners and colleagues around the globe, although candidates seeking an office-based position should feel free to express that desire. Note that right now, all Internews offices are closed and staff are working remotely until at least 1 July 2021. You should apply with the understanding that working hours will need to be coordinated to align in part with the schedule of colleagues working in UTC-5 time zones.

Our Commitment to Fostering a Culture of Belonging

We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents, and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socio-economic backgrounds. We are EEO employer and encourage candidates of all races, genders, ages, orientations,

Key Responsibilities Include the Following:

Implement the Amp Impact Database

• Participate in scoping and design exercises to influence the build of the database, working with the Director of Knowledge and Learning to balance user requirements with system constraints.
• Strategically engage program teams to roll out the database, evaluating the entire portfolio of projects and devising a phased approach to database adoption.
• Serve as central administrator for the database by provisioning user licenses and roles, troubleshooting light technical issues, and working with teams to make sure the database responds to core business needs.
• Liaise with multiple departments to ensure a successful database implementation, including Information Technology, Monitoring and Evaluation, Program Support, Grants & Contracts, and Regional and Thematic Program Teams.
• Serves as the point of contact with Internews’ Information Technology team to document, scope and design future customizations after initial roll-out.
• Run global reports and visualizations on a consistent basis and provide recommendations for use of data insights.

Drive a data-driven culture across Internews teams

• Participate in and coordinate with data initiatives from other departments across the organization, including with the IT team on data storage and security.
• Serve as the point person for data-related queries from program teams.
• Strategically design an approach to instill data-driven practices into the foundation of how Internews works.
• Design and implement trainings for Internews team members in areas such as: data visualization with Power BI, data analysis, storytelling with data, data storage practices, etc.
• Build dashboards in Power BI to demonstrate the use of data for decision making.
• Generate written guidance on data use and on developing surveys to extract data.

Support the knowledge and learning agenda

• Oversee planned integrations between the Amp Impact database and our SharePoint intranet.
• Manage content on the intranet related to the data portfolio.
• Support internal communications to share progress on the database and data initiatives, creating strategies to drive their use.
• Maintain a human-centered design approach to all the above initiatives, ensuring our work is responding to the real needs of our users and iterating our products as needed to accomplish that goal.
• In all duties, an understanding of and demonstrated commitment to upholding Internews’ Core Values.

Qualifications We’re Looking For:

Required

• Technical experience/expertise with any of the following tools: SharePoint, web design with HTML/CSS, Salesforce, Power BI, or other database systems
• Prior experience in the international development field along with a relevant degree
• Exceptional facilitation, interpersonal, and communication skills
• Experience working within a database or administering a data-driven system
• Foundational level understanding of relational database structure and theory
• Familiarity with database query language such as SQL
• Experience designing and delivering engaging training courses on data-related topics
• Proven ability to drive organizational change through sound approaches and effective collaboration
• Show sensitivity and understanding for diverse perspectives in a multicultural environment
• Optimism, a sense of humor, and excitement at supporting and elevating voices of people across the globe
• Professional-level fluency in English
• Excellent written and verbal communication

Preferred

Candidates who do not have these preferred qualifications but are interested and willing to learn are still encouraged to apply.

• Familiarity with Monitoring & Evaluation practices
• Experience using project management tools
• Proficiency in languages other than English

This position is being offered and hired by Internews Network. Benefits will be consistent with Internews Network’s offerings and will be reviewed during the hiring process. Additional information can be found on our About Working for Internews page.