Global Systems Program Manager

Overview:

Women for Women International works in some of the most dangerous places to be a woman. We serve women survivors of war in conflict and post-conflict areas around the world in 8 countries including Afghanistan, Iraq, Eastern Congo, and Northern Nigeria. Our core belief is that stronger women build stronger nations; and with access to knowledge, resources, and a support network, a woman rebuilds her life and improves her community.

Our model works and we have the data to prove it. In our 26-year history, Women for Women International has reached over half a million women. The women we work with across 3 continents earn just $0.81 a day when we enroll them. At graduation, it’s $2.11, nearly tripled.

Our impact goes beyond income. The number of women who say at least one household member went to sleep hungry in the last four weeks has gone from 18% to 5%. And more women say they speak out against women’s abuse: 26% report having publicly spoken in the last 6 months against physically abusing women.

When women have the right tools, they realize the power within themselves to transform their lives, their families, their communities, and finally their entire nations.

Purpose:

The Global Systems Program Manager, is a project-based, business-improvement role. It helps guide the organization to improve business processes and efficiencies throughout the organization.

It is responsible for ensuring the overall portfolio of IT projects stay on track, running a change management program, and ensuring that great solutions for the global organization are identified, implemented, maintained, and improved. Reporting to the Head of Global IT, they work in partnership with the rest of the global IT team to design, develop, and deploy large- and small-scale enterprise solutions that support the IT strategy and governance of Women for Women International (WfWI).

Duties and Responsibilities:

Subject Matter Expertise

• Learn and understand the organization’s needs and keep up to date on industry best practices and solutions to meet WfWI’s global business solution needs. Constantly be on the lookout for ways to improve business operations and make it easier for staff to do their
• Lead systems change management leveraging best practices and through the appropriate governance

Project Management

• Collaborate with function leads to jointly agree on requirements and prioritization of global business solutions
• Create and maintain a roadmap for all IT, to be managed within the department but shared across the organization to ensure clear communication and aligned goals
• Manage multiple projects on strict time, budget and scope requirements
• Identify and manage vendors for the successful completion of projects, ensuring that (1) vendors are onboarded and offboarded appropriately, (2) all documentation is retained, and (3) all solutions can be maintained in-house by WfWI to the greatest extent possible
• Lead the design, build, and testing of new systems and tools
• Keep relevant stakeholders engaged, informed, motivated and in support of changes

System Governance

• Ensure excellence in user-adoption, system maintenance and further improvements of existing or newly adopted systems
• Manage system improvement roadmaps
• Proactively identify where processes can be streamlined, propose a plan and successfully execute
• Coach staff to better understand data needs and simplify reporting
• Establish and lead network of power users and executive sponsors throughout WfWI, not only to establish best practices and solve problems, but also to advance a project management and system improvement culture at

Training & Documentation

• Provide 1:1 and group sessions to offer resources for users to work smarter

• Work collaboratively with all global departments to provide best practices and tips on usage of business applications, including training and support

• Update user training, documentation, and processes as appropriate, for both end users and admins.

Other

• Adhere to WfWI’s Code of Conduct and Safeguarding Policies and report
• Willingness to attend meetings outside of normal business hours to support global operations

Qualifications and Skills:

Required

• Bachelor’s degree with a minimum of 7 years cross-functional experience including business analysis, data analysis, and IT solutions development, OR equivalent combination of degree, experience, certification, and training
• Proven project and change management skills and working knowledge of project management methodologies; effective leader of cross-functional teams
• Innovative and strategic thinker with experience making recommendations to fit both current and future needs in the organization
• Experience managing and delivering internal user expectations
• Meets deadlines and stays on top of commitments – 100% follow-through orientation
• Analytical, creative, detail oriented and excellent problem solver
• Demonstrated ability to work both independently and collaboratively in a fast-paced environment, and simultaneously support and effectively prioritize multiple projects
• Advance working knowledge of typical business applications (Microsoft 365), experience working with Salesforce and ability to work with other business-line solutions

• Makes it easier for staff to do their jobs; views the work as supporting the whole organization and integral to the team’s effectiveness

• Strong ability to communicate business needs to technical people, as well as to communicate and simplify complex technical information for non-technical people with succinctness

• Approach work with a spirit of “yes” and a positive tone

• Strong commitment to the mission and goals of Women for Women International

Preferred

• Masters’ Degree in relevant field
• Certifications in project and change management

Organizational Values:

Our global core values define how we are to behave as we pursue our mission, our vision, and our strategic objectives:

• Empowerment. We believe every woman is unique and powerful in her own right. Our people are our greatest strength and we will support them to achieve our aims by providing them with the information, rewards and power they need to take the initiative and make decisions to solve problems and improve our delivery and performance. As a learning organization – we encourage our people to take risks and make mistakes, we learn and grow and get better, stronger and smarter.
• Integrity. We will never communicate in any way that exploits or demeans the women we exist to serve, we will deliver a program of training that maximizes the impact for the women we serve to bring them the biggest benefits and facilitate the greatest long term positive change in their lives. we do what we say we are going to do, when we say we’re going to do it. We act as good stewards of the organization’s resources.
• Respect. We believe every woman has the right to be treated with fairness and dignity. we trust each other implicitly, confident in the knowledge that we are all working towards the same goals. Equally, we hold each other responsible and accountable at all levels of the organization for the outcomes of our actions. We will be bold, clear and kind in our communication with our colleagues across the organization and not allow disrespectful behavior to go unchallenged.
• Resilience. We see every day the strength of women survivors of war and their ability to never lose hope despite having faced the greatest atrocities and horrors of conflict. They inspire us to stay strong, hopeful, focused and committed to our global purpose. We support each other to do the same.