ICT Specialist

Background Information – Job-specific

Office of Information and Communications Technology (OICT) / Enterprise Application Centre-Asia (EAC-Asia)

In 2014 EAC-Asia was established to serve as Asia-Pacific hub to build enterprise applications for the United Nations Secretariat. The staff being located in New York, Valencia, and Bangkok, EAC-Asia oversees the development and maintenance of enterprise applications such as iNeed Customer Relationship Management system (iNeed), Electronic Fuel Management System 2 (eFMS-2), Electronic Contingency-Owned Equipment (eCOE), and Electronic Rations Management System (eRMS) among others.

Core enterprise application solutions have been built upon Siebel CRM public sector, Oracle-based identity management systems, JEE Spring Framework, PeopleSoft, SAP and Android/iPhone mobile platforms.

Functional Responsibilities

The position is located in Valencia, Spain. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat and located in the United Nations Enterprise Application Centre- Asia (EAC – Asia). The incumbent of this position will be a consultant of UNOPS under its full responsibility.

With the direction of a Senior Project Manager the incumbent is expected to undertake the following duties:

• Perform feasibility studies, systems analyses, design, development and implementation of new moderately complex systems and/or participate as a member of a development team responsible for key components of complex systems such as customer relationship management or enterprise resource planning.

• Design and implement data management strategies for CRM solutions including focus on data clean up, data conversion and master data management.

• Provide specialized advice to users, analyze users’ requirements and translate these into new applications; determine application systems integration and linkage issues.

• Define and implement cutover strategies for moderately complex CRM systems including but not limited to creating the cutover, ramp down and ramp up plans; and liaising with the business, functional and technical teams during cutover for implementation.

• Conduct research, analysis and evaluation of new technologies and make recommendations for their deployment.

• Orient and, if necessary, supervise new and junior employees, consultants, etc. in the development of a complex system.

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

• Monitoring and Progress Controls

The incumbent is expected to produce documentation and software artifacts based on the on-going development project plan under the tight deadlines. Deliverables will be monitored and dynamically shifts based on the priorities.

Key performance indicators include:

• Timely resolution of issues with high rate of business clients’ satisfaction

• On time delivery of high-quality software with less defects introduced in the production environment

• Timely delivery of properly configured modules aligned with the specifications, quality, and deadlines

• Provision and updates of quality assurance standard operating manual

Education/Experience/Language requirements

* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY
* CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY

**
Education**

• A Bachelor’s degree in computer science, information systems, mathematics, business, or a related field is required.
• A Master’s degree in an information technology field or MBA or in a relevant area may substitute for some of the required years of experience.

Work Experience

• Required:
• Minimum of 7 years of relevant experience in leading Siebel CRM platform design and development is required with a Bachelor’s degree. 5 years of relevant experience will be required with a Master’s degree.
• Proven skills in deployment planning/execution is required.
• At least 3 years of hands on technical experience in Siebel e-Script, Siebel Workflows, and Siebel EAI is required.

• At least 3 years of hands on technical experience in Oracle database is required.

• Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply):

• Building trust with business communities is highly desirable.

• Practical knowledge in UN information management and technical infrastructure is highly desirable.

• Knowledge of UN field operation, rations management are advantage.

• Language Requirements

• Fluency in English (write, read, speak) is required.

• Knowledge of another United Nations official language is an advantage.