Individual Contractor (11.5 months, full-time): Supporter Engagement Strategy (SES) – Supporter Experience Lead, Division of Private Fundraising and Partnerships (PFP)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Supporter Engagement Strategy is a mechanism to deliver UNICEF’s Strategic Plan and the foundation for reaching the 2030 Sustainable Development Goals. It brings to life UNICEF’s goal of winning support for the cause of children from decision makers and the wider public. As a “How” Strategy, SES is a set of enablers empowering UNICEF colleagues to reach advocacy, public engagement and fundraising goals with individuals: driving positive supporter evolution and personalized supporter journeys worldwide; leveraging state-of -the-art technologies and information to customize experiences locally and fostering positive change and collaboration within UNICEF.

It is UNICEF’s united effort to bring together PFP, DOC, ICTD divisions, and Global Volunteers Office with National Committees and Regional and Country Offices and engage individuals to reach results for children and young people.

How can you make a difference?

The individual contractor will play a critical role in improving country capacity to deliver optimal supporter experience, commitment, and loyalty, encompassing project administration, project execution and market roll outs. It will sit within Private Fundraising and Partnerships (PFP). The individual contractor will join as part of the Supporter Engagement Strategy (SES) team and will report to the SES Senior Coordinator.

The individual contractor will be tasked to co-develop a go-to-market strategy and help guide the target country’s implementation and application of supporter centered principles in the activities by implementing the technology, enhancing listening to, interacting with, and measuring satisfaction of individuals. In addition, the professional will co-lead in organizing project activities through communicating risks, opportunities, coordinating meetings and resources, equipment, and information.

To qualify as an advocate for every child you will have…

• An advanced university degree in one of the following fields is required: Marketing, Communications, Non-profit or Business Management, or another relevant field.
• Minimum of 10 years’ proven experience in marketing, product development and project management, with experience in delivering results at global and individual market-levels.
• Demonstrated experience in developing new product market strategies.
• Expertise in change management tools and practices required.
• A minimum of 5 years’ experience as a principal in customer service projects focused on satisfaction and loyalty.
• Minimum of 5 years’ experience in matrixed, multi-stakeholder projects with demonstrable results, and stakeholder satisfaction.
• Experience with digital campaigning using CRM (ex: Salesforce)
• Background in capacity building and training.
• Fluency in English is required. Working knowledge of another UN language is an asset.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

Remarks: Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.