Inspection Manager

About the role

FUNCTION OF DEPARTMENT

• Supporting clients to deliver World Class Inspection services for both our general inspection and health inspection teams.
• Developing new global inspections business for CA
• Contribute to the success of CA by delivering profitable business results and building CA’s reputation as ‘go to’ provider for International Development Quality Assurance and Inspection services.
• Provide technical leadership and expertise for delivery of a range of inspection services including vendor appraisal, witness testing and pre-shipment and sampling / post shipment inspection services.

MAIN JOB PURPOSE

• To undertake, manage, grow and approve technical inspections across both Health and General inspection business streams across multiple sectors potentially including Humanitarian, Utilities, Energy and Industrial.
• Contribute to establishing CA as a respected thought leader in international development Inspection Services.
• Contribute to the development of a holistic Inspection offer for CA.

MAIN RESPONSIBILITIES OF JOB

Win

• Win new Inspection opportunities across both areas to help clients ensure the integrity of their purchases
• Network with clients, partners and associate consultants to enhance client awareness of CA services and capabilities
• Develop and manage relationships with senior clients and their teams, acting as a trusted expert advisor
• Identify new business opportunities, by helping clients identify further inspection needs and by identifying and developing potential new inspection clients.

Manage

• Undertake line management of relevant staff, supporting them to deliver excellent client outcomes and continually develop their skillset
• Develop, review and approve inspection reports before release to the client
• Manage financial inputs/analysis of CA Singapore’s QAIS business including monthly reporting and narratives associated with forecasting and actuals back to CA Head of Quality Assurance and Inspection Services
• Own and ensure achievement of financial targets for CA Singapore Inspection
• Develop and expand a database of new inspectors, aid the onboarding process and continually monitor the quality of inspection work undertaken to ensure it complies to the Crown Agents Q&A System

Deliver

• Support and challenge all team members to meet or surpass agreed targets
• Contribute to and maintain refreshed marketing material and utilise to aid business growth
• Contribute to and maintain refreshed website presence and utilise to aid business growth
• Develop and maintain a robust profitable pipeline for CA Singapore Inspections Services with an accurate forecast profile
• Strive to adopt new processes and procedures to allow more efficient ways of working across the inspection business

Build

• Lead the development of a compelling CA Inspection service offer to clients across all potential sectors
• Contribute to compelling and consistent thought leadership in Inspection
• Services through trade journals and social media
• Build a strong Track Record database through corporate systems for the Crown Agents Singapore Inspection work
• Build and maintain alongside the corporate communications team an image library pertaining to QAIS work
• Build a strong internal presence for QAIS in CA by communicating with other areas of the business and sharing QAIS updates
• Build and maintain relationships with the country managers of each Inspection office. Work together to achieve business stream goals

About you

QUALIFICATION

• Degree in Business Management, Supply Chain or an International Development related subject, CIPS, or qualified by experience
• Certified Management Consultant of the Institute of Business Consultancy or working towards such certification (Desirable)
• BSc in Engineering or similar qualification (Desirable)

EXPERIENCE

• Previous mid-level management experience within an inspection service provider or other supply chain organisation e.g. procurement, freight forwarding, logistics etc.
• Previous inspection experience in manufacturing business is required.
• Experience of growing businesses desirable i.e. from either operational management or sales / business development roles

About us

You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.

About what’s on offer

Crown Agents offers a competitive benefits package.