Intercultural Mediator (Farsi/Dari)

Department: Emergency Response

Location: Athens

Start date: 01.11.2021

Duration: Fixed term contract until 01.01.2022 with possibility for extension. Full time position

Reports to: Emergency Response Project Coordinator

Context

LHR is a non-religious, non-political, non-profit humanitarian organization with the mission of providing immediate crisis response, as well as long term relief, for the most vulnerable groups in a dignified, respectful and empowering manner.

In response to the growing number of asylum seekers and recognised refugees living in precarious living conditions in Athens, many of them homeless, LHR is focusing on its emergency response programme to direct outreach to at-risk populations in Athens.

Position Summary

As one of four/five members of LHR’s streetwork team, the Intercultural Mediator will be involved directly in outreach, translation, contact with beneficiaries and follow-up. The ICM will engage in conversations with people LHR is supporting, thus determining their needs and the extent to which LHR can address them, contacting them to exchange information and work from home. He will be supported in the daily tasks by the Emergency Response Officer, Social Worker and Coordinator.

Key responsibilities

• Participate in daily Streetwork activities/outreach, engaging directly with people supported and providing translation when necessary

• Support Emergency Response Officer/ Coordinator and Social Worker with the case management

• Provide crucial information to people supported, such as where to get legal or medical support and ensure that they access information in a clear and concise way

• Determine NFI needs and help providing those items

• Lead the monthly distribution of NFIs

• Share protection concerns with the Emergency Response Coordinator

• Support with the translation of the information leaflets

• Support the Emergency Response Project Coordinator in managing stocks of NFIs and other items

• Support the Emergency Response Project Coordinator in project-related research

• Represent LHR positively and professionally through all interactions with internal and external stakeholders

• Responsible for the Farsi phone device, share messages with the team and make sure that all the messages are answered

Qualifications

Required

• Minimum age 25 years

• Experience working with refugees and/or asylum seekers in Greece for at least six months in similar position

• Fluency in English (Greek would be an advantage)

• Fluency (oral, and written) in Farsi and/or Dari

• Proven ability to work well in a high pressure environment, in a professional way

• Strong communication skills;

• Excellent interpersonal and organizational skills

• Valid work visa for the Schengen area

• Willingness to work on an irregular schedule

• Ability to work independently

• Physically fit and able to walk long distances during the shift

• Ability to adapt to short notice changes, schedules and emergencies

• Soft skills

Desired

• First aid qualification

• Experience in streetwork and/or working with vulnerable populations

• Candidates who are already in Greece are preferred

• Valid driving license

As the responsibilities listed here cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key responsibilities. Due to the high number of applications, only shortlisted candidates will be contacted.