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The British Government in Germany is based at the British Embassy in Berlin and our consulates in Dusseldorf and Munich. We are part of a worldwide network, representing British political, economic and consular interests overseas. Currently, we’re looking for a part-time Information Technology Support Officer (ITSO) and Corporate Services (CS) Assistant.
Main purpose of job
This is an exciting opportunity to contribute to the work of the British Consulate-General, Munich. The Consulate-General represents British interests in the German federal states of Bavaria and Baden-Württemberg, with a focus on business relations and support to British citizens.
This role provides IT and administrative (Corporate Services – CS) support to the Consulate-General, reporting to the Corporate Services Officer (CSO) in Munich, liaising closely with the British Embassy, Berlin and Consulate-General, Düsseldorf.
You will provide local IT and infrastructure management support to a team of approx. 20 users. This includes the upkeep of onsite IT systems, hardware, telephones, and network, in line with UK Foreign, Commonwealth & Development Office (FCDO) policies. You will handle liaison with the FCDO IT departments and act as the main point of contact for the introduction of up-grades and system change projects.
You will play a key role in local cash management and procurement to support operations and invoice processing and provide general operational and logistical support, as back-up to the Corporate Services Officer.
Roles and responsibilities
- Overall daily management of all aspects of IT, telecommunications and video-conferencing related queries, working closely with the CSO and colleagues in the wider CS Germany team in Berlin & Düsseldorf;
- Administering and maintaining the Consulate’s local area networks;
- Proactively maintaining IT infrastructure, reporting incidents and performance issues promptly and escalating through the correct channels where necessary;
- Liaise with FCDO colleagues based in the UK to resolve local IT issues and act as a point of contact for technical visits;
- Managing accurate inventory of locally-held IT equipment;
- First point of contact for official telephone and internet connections;
- Responsibility for local accounting duties at the Consulate-General, meeting monthly deadlines and other local budget financial reporting duties, working closely with the British Embassy, Berlin;
- Preparation and booking of diplomatic mail bags, and re-direction of passport and visa enquiries;
- Providing back-up for the CSO during absences with Health & Safety and security issues, liaison with the external facilities management provider and other external contacts etc;
- Make a corporate contribution to supporting the team ethos of the Germany Network, together with the British Embassy, Berlin & Consulate-General, Düsseldorf;
- Any other duties that may reasonably be required in support of the wider work of the Consulate-General, such as crisis planning and the organisation of large-scale events.
Essential qualifications
- Fluent written and spoken English and German (minimum level required C1 under the CEFRL or equivalent*);
- Working knowledge of IT hardware and software;
- High standard of self-organisation, attention to detail and delivery;
- Strong communication skills, with both internal and external customers;
- Excellent customer service skills;
- Recent experience of relevant administrative work;
- Able to work independently and together with internal and external colleagues in teams;
- Excellent IT skills, especially standard MS Office applications (Word, Excel and Outlook).
Desirable qualifications
- Previous experience in the IT field;
- Knowledge of networking solutions and an understanding of network infrastructure;
- Experience of working with Oracle databases;
- Familiarity with basic budgeting and accounting processes
Starting yearly salary (EUR)
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