Medical Staff and Floor Manager, Senior Veterinary Assistant

Summary:

Overview:

As the Medical Staff and Floor Manager, Senior Veterinary Assistant (SVA) at the Community Veterinary Clinic (CVC), you’ll be a vital member of our veterinary medical team. You’ll support two medical functions: high quality/high volume spay/neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care for pet cats and dogs living with their families in ASPCA focus areas, and animals in the care of the rescue community.

Who We Are

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We have. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What You’ll Do

In this hands-on care role, you’ll be responsible for directing workflow on the floor, coaching the team in a variety of responsibilities, including animal handling, client communication, medical assistance, preparing animals for surgery, entering medical records, and monitoring patients under anesthesia. You’ll work closely with other Medical Managers at the clinic to coordinate the flow of work throughout the day to deliver high-quality care and optimize our impact for animals in the communities we serve.

Where and When You’ll Work

This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA.

This position is an on-site role and reports to the Brooklyn Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the greater metro area is required based on operational need.

What You’ll Get

Compensation:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $33.65 – $36.06 per hour.

Benefits:

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.

Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Responsibilities:

Responsibility buckets are listed in general order of importance. They include, but are not limited to:

Medical/Floor Management

Medical Team Support:

• Perform a variety of medical support functions, including anesthesia monitoring, surgical preparation and assistance, diagnostics, dispensing medication, and patient recovery
• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs
• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients
• Communicate effectively with clients using a kind, nonjudgmental approach – assist with intake, obtain history and discharge patients

Floor Management:

• Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily
• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
• Ensure staff consistently deliver high-quality patient care and adheres to CM’s standard operating procedures and guidelines
• Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
• Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines

Training:

• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules
• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching
• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration

People Management & Operations

• Manage a team of 3 – 5 employees to succeed in their role by communicating clear expectations, providing opportunities for learning and development and building positive and trusting relationships.
• Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s).
• Serve on the CVC Leadership Team and work with the CVC Leadership Team to achieve daily clinic goals
• Support a culture of kindness, respect, belonging and teamwork

• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents

• Assist with hiring new staff
• Assist with scheduling nursing staff for optimal coverage
• Manage team time and attendance – review time sheets for accuracy, review and approve time off requests according to clinic guidelines
• Facilitate daily huddles to ensure staff have information they need each day
• Meet regularly with the CVC leadership team; provide open communication, feedback and solutions when things aren’t working as they should
• Attend required workshops or meetings

Qualifications:

• Must possess excellent animal handling skills
• Must possess strong organizational and leadership skills
• Ability to work well within a team and communicate effectively with all levels of staff
• Desire to serve clients in a kind, helpful and nonjudgmental manner

• Basic computer skills including Microsoft office and ability to use electronic medical records system, online calendar and email

• Ability to thrive in a fast-paced, challenging environment
• Strong interest in animal welfare and serving underserved communities
• Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance
• Must possess the ability to work standing for 8 or more hours
• Fear Free® Shelter certification is required within 60 days of hire
• Ability to exemplify ASPCA’s core values and behavioral competencies

Language:

English (Required)

Bilingual (Spanish) Strongly Preferred

Education and Work Experience:

• High school diploma, GED or equivalent professional experience required
• One year experience working professionally as a veterinary assistant required
• People management experience strongly preferred

• Experience in high volume spay/neuter surgery strongly preferred

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma, GED, or Equivalent Experience (Required)