Main purpose of job:

The Governor’s Office sits in Government House in Stanley.  Your role is to support the Governor of the Falkland Islands, who is also His Majesty’s Commissioner for South Georgia & the South Sandwich Islands. 

Government House is a small, friendly, multicultural team working to deliver the objectives of three distinct governments: the Falkland Islands, South Georgia & South Sandwich Islands and the UK.  We work closely with a wide range of stakeholders, including Members of the Legislative Assembly, the Chief Executive and senior UK military officers.

You will provide efficient, confidential and professional administrative day-to-day administrative support to the Governor’s Office, including the effective management of the Governor’s diary and support in the delivery of Government House events.

Roles and responsibilities:

• Diligent and sensitive management of the Governor’s diary. 20%
• Preparing and organising paperwork for the Governor, ensuring accuracy and confidentiality. 15%
• Acting as the first point of contact by greeting all guests to the Government House office in a professional and welcoming manner. 5%
• Answering the Government House main phoneline and handling enquiries efficiently and courteously. 10%
• Monitoring and managing the Government House inbox, ensuring timely responses and appropriate escalation where necessary. 10%
• Receiving direction from the Communications and Public Diplomacy Officer on upcoming events and guest lists, managing the timely distribution of invitations. 5%
• Distributing invitations for all Government House events and tracking responses. 5%
• Creating and printing events-related materials such as place cards and menus. 5%
• Working closely with the Residence Manager to support the planning and delivery of events. 5%
• There will be regular hours however you will be asked to work evenings, weekends and sometimes bank holidays, for which you will be compensated appropriately. 5%
• Being a member of such a small team requires you to chip-in far beyond your specific role, which gives you a breadth experiences and the opportunity to develop new skills. 15%

Essential on arrival: 

Working at Government House you are a visible representative of Government House to a wide range of stakeholders and customers including the Falkland Islands Government, local community, MoD and others. As one of a small team, you will need to ‘muck-in’ flexibly switching quickly between a wide range of tasks and back again several times a day, which is rewarding as you can often “see” the result of your efforts.

We are looking for someone who is:

• Excellent verbal and written communication – ability to express ideas and impart key messages clearly, concisely and effectively.
• Good skills with Microsoft Office products, particularly Outlook, OneNote and Word.
• Excellent organisational and time management skills.
• High degree of discretion and sound judgement.
• Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly with excellent attention to detail.
• Able to work constructively and positively with others (both within your own and with other teams) to get things done delivered as well and being willing do get involved yourself.
• Capacity to multi-task and prioritise workloads, including resolving conflicting priorities.
• Ability to handle confidential information with discretion.
• Ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Ability to see tasks through to a successful conclusion, meeting challenging deadlines whilst maintaining attention to detail.
• Commitment to teamwork and ability to build effective working relationships.
• Demonstrable ability to learn quickly, under pressure.
• Proactive and willing to lean-in to help-out, working well with others as well as the ability to deliver through others.
• Able to manage a range of tasks balancing competing priorities effectively, ensuring service delivery is maintained at a high level, and responding appropriately to short-notice demands.
• Able to engage confidently with a range of internal and external stakeholders.
• All staff are expected to work as a team being flexible, covering other staffs’ roles, and helping out with any requests the Governor/Deputy Governor reasonably make.
• Respectful of others and create and support a friendly working environment for all members of staff regardless of position or grade.