• Prior experience working in a consulate or similar professional frontline customer service delivery environment
• Prior experience working with vulnerable client groups
• Good understanding of local systems and support organisations in WA and/or the UK

Appointment is subject to an AFP records check and UK security clearance.

As part of the pre-employment requirements, the successful candidate must have the right to work in Australia. This includes Australian citizens/permanent residents and partners/ dependants of UK-based staff currently posted in Australia. Kindly send your proof of eligibility to work and reside in Australia to [email protected]. The successful applicant must also be capable of obtaining security clearance for the role, including satisfactory police and criminal record checks. 

Specific considerations for consular roles:

You should be aware that consular work can involve difficult conversations with distressed individuals. Emotional intelligence and personal resilience are essential. You will be well supported by your line manager, your team and colleagues across the UK in Australia network. You will have access to quarterly wellbeing sessions with a wellbeing supervisor and other wellbeing support resources.

The successful applicant will be expected to maintain absolute consular confidentiality and impartiality, keeping in line with the Foreign, Commonwealth and Development Office (FCDO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures.

Learning and development opportunities (and any specific training courses to be completed):

You will be joining an enthusiastic and supportive team that takes continuous learning and development seriously and that values a diverse range of skills and backgrounds. When you start the role, you’ll be supported to become familiar with consular policy, as well as the structures of the Foreign, Commonwealth and Development Office (FCDO) and the operation of the British Consulate-General in Perth and the UK in Australia Network.

Mandatory courses:

In your first year, you will be required to complete the following courses:

• Online FCDO learning modules relating to processing Emergency Travel Documents, consular case management and crisis management
• Consular Fundamentals Course (delivered virtually)
• Developing Consular Expertise (face-to-face at FCDO HQ)

Further opportunities:

There are additional opportunities to expand and maintain professional skills and knowledge through coaching and mentoring opportunities and workshops.

Working patterns:

• Location: This role must be based at the British Consulate-General in Perth. 
• Working hours:  This is a part time 0.5 FTE role consisting of 19 hours/wk. Our core office hours are 09:00-17:00 Monday-Friday. Part time workers are preferred to work across three-five days during these core hours.  Due to the unplanned nature of some consular work, a flexible approach to working hours and patterns is essential.
• Leave entitlements: Leave will be calculated at 0.50 FTE pro-rata of the annual leave entitlement of 22 days per calendar year plus additional office closures for some UK public holidays.  
• Travel: Some travel may be required for regional activities, such as prison visits, providing resilience to other teams, and for training purposes. This may include interstate and/or overseas travel.
• Flexible working: This role is suitable for some hybrid and/or flexible working patterns, subject to operational demands. The importance of in-person consular services, relationship building, learning and collaboration mean that this role is not suitable for exclusive remote working.
  

The salary on offer is not negotiable.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

We are committed to being an inclusive employer and building a culturally diverse workplace. We actively encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our culture of inclusion is underpinned by our excellent staff networks which cover disability, faith and belief, gender equality, social mobility, age, race, LGBT+, and how to be an ally.

Advertised start date is provisional and subject to completion of reference and security checks.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.’

Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field “Application deadline”

Applications must include a current CV. Kindly omit any personal information such as name, birthdate, address and contact #.

All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Advertised start date is provisional and subject to completion of reference and security checks.

Kindly check your application centre or email regularly for any update on the status of your application.

We are committed to being an inclusive employer and building a culturally diverse workplace. We actively encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our culture of inclusion is underpinned by our excellent staff networks which cover disability, faith and belief, gender equality, social mobility, age, race, LGBT+, and how to be an ally.