Who are we?

The British Embassy in Sofia is part of a worldwide network, representing British political, economic and consular interests overseas and is now looking to recruit a Community Liaison & Corporate Services Officer.

The successful candidate will support UK staff and their families as well as the Corporate Services team, with a focus on both embassy-wide welfare and general administrative matters. This role supports the well-being of UK staff and their families during their stay in Bulgaria, principally in the areas of information gathering, welfare and communication.

The person will be reporting to the Head of Corporate Services.  

The profile we’re looking for:

• You’re a natural communicator – you can share information clearly, listen with empathy, and connect with diverse audiences across the mission and local community;
• You build warm, trusted relationships – people come to you because you’re approachable, collaborative, and great at bringing partners together;
• You’re culturally curious and inclusive – you respect different backgrounds and make everyone feel welcome and heard. 
• You’re discreet and trustworthy – you handle sensitive welfare matters with professionalism and confidentiality.
• You’re adaptable – when priorities change you’re flexible, responsive, and comfortable shifting gears.
• You solve problems with care – you spot issues early and find practical options, accessing support as needed.
• You make things happen – you’re organised, proactive, and detail oriented.

Roles and responsibilities:

• Provide advice and support to UK staff and their families, helping them with arrival and accommodation in Sofia, ensuring their smooth integration into the life of the Embassy community;
• Supporting UK-based staff and their families with all medical matters – booking appointments, translating, accompanying to hospitals/clinics, assistance with acquiring medical consumables and medicaments. Maintaining close relationship with doctors, medical staff, pharmacies and other medical partners;
• Welfare at Post – welcoming UK staff on posting; support the delivery of embassy-wide social activities; being a source of referral and support; take part in different embassy committees;
• Information gathering on different topics, regular reporting to the HQ;
• Organising different social activities and events for all staff – Christmas, Easter and other gatherings;
• Manage all Bulgarian language training activities at Post, including organisational activities, coordination with providers and managing staff entitlements;
• Provide guidance on visa requirements and support staff with applications and related administrative processes;
• Coordinate the issuance, renewal, and tracking of diplomatic identity cards in accordance with local regulation;
• Helping the Corporate Services Team with ad hoc requests and other administrative tasks.

Why should you apply?

• The job holder will be entitled to 25 days annual leave 

• The successful candidate will be provided a mobile phone with unlimited data and calls.  

• We offer free parking space in City Center, upon availability 

Essential on arrival:

• fluency in English and Bulgarian languages, both verbal and written at a minimum level of C1 according to CEFR*;
• Excellent customer focus and problem-solving skills;
• Good communication and influencing skills
• Experience with MS Office components like Word, Outlook and Teams;
• Strong organisational skills and experience in prioritising tasks and working towards deadlines;
• Positive, proactive and can-do attitude;
• Ability to work in a team and to demonstrate flexibility, patience and empathy;
• Cultural Awareness – sensitivity to protocol and local norms;
• Discretion and integrity