The Corporate Services Officer (HR & Protocol) will be part of a small team that supports the whole of the UK in The Netherlands (UKinNL) network in the delivery of central HR and Protocol policy. 

This role will allow for partnership and collaboration with staff from across the network who are based in the Embassy, International Organisations or elsewhere in-country. This role would suit someone who is customer focused, organised, creative, preferably with a proven track record in supporting others. Strong communication and organisational skills are essential prerequisites.

Operational Human Resource Administration:

• Provide support on HR policy, operations, employment terms and conditions, working closely with the HR Hub. 
• Ensure country-based staff terms and conditions of service are compliant with local employment law and global staff policy.
• Communicate and clarify HR policy to all staff.
• Keep staff records up to date.
• Manage contract extensions process for country-based staff.

Leave Management:

• Manage annual leave allocation and carry-over leave records of country-based staff.
• Manage sickness related leave of country-based staff, liaising with staff, management, the Arbodienst (Occupational Health & Safety) provider and the Uitvoeringsinstituut Werknemersverzekeringen (UWV) (Employee Insurance Agency).
• Manage the child-related leave of country-based staff. Ensure correct and timely submission of UWV applications.
• Manage the special leave process for country-based staff, in line with the terms and conditions of service.
• Own the country-based staff policies related to leave and provide advice and assistance to line managers and staff.

Recruitment and Onboarding:

• Contribute to local recruitment processes working closely with the HR Hub, oversee specifications, criteria and approvals, run local adverts. 
• Working with the wider Corporate Services Team, review and update onboarding and exit processes and documents, ensuring they are up to date and relevant. 
• Manage local recruitment schemes, including interim personnel pool and internships. 

Protocol and administration:

• Coordinate the arrival and departure processes for UK Based staff across the UKinNL network, supporting on accreditation, health insurance, and other administration.
• Maintain records on current and future arrivals and departures to ensure proactive administration. 
• Design and continually improve protocol arrival and departure processes. 
• Manage business cards ordering process, liaising with internal and external stakeholders and tracking budget spend.

Team Support:

• Act as secretary for the Embassy’s Executive Committee, including agenda management, commissioning papers, managing attendance, and minute-taking. 
• Act as back-up for other members of the Corporate Services team during periods of leave. 
• Participate in post crisis activity. 

• fluency in English and Dutch (C1 level, CEFR);
• Strong written and verbal communication skills;
• IT literacy, a good knowledge of Microsoft Excel, Word, Outlook and PowerPoint;
• Able to prioritise work effectively without close supervision;
• Customer service focus, experience interacting with stakeholders at all levels of the organisation;
• Excellent interpersonal skills.