Main purpose of the role:

The British Government’s Consulate General in Miami is offering an exciting opportunity to join the Corporate Services Team as a Corporate Services Officer (CSO). This is a meaningful role which supports and further develops the special relationship between the UK and the US – contributing to work shaping international diplomacy to make a real difference globally.

The US Network offers a unique, career-enhancing opportunity and is committed to supporting its staff through a comprehensive benefits package- including generous leave, competitive insurance options, a top-tier 401(k) programme, and access to world-class learning and development resources. We are committed to fostering a healthy work-life balance and supporting employee wellbeing through a structured hybrid working model that includes opportunities for home working and flexible hours, where operational needs allow.

In this role, you will be part of a dynamic international environment spanning the British Government’s extensive network across the United States, which includes the Embassy in Washington DC, the UK Mission to the United Nations, multiple Consulates General, and other Government Offices—comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

Reporting to the Corporate Services Manager, the Corporate Services Officer will provide support in key areas that foster the Consulate’s operations, IT support, estates compliance, and business continuity to operations. We’re looking for a motivated, enthusiastic, proactive, and creative individual with experience in office management. You’ll bring strong IT Skills, excellent customer service skills, the ability to prioritise, and a commitment to high-quality work. This is hugely varied role– no two days will be the same! 

Roles and responsibilities:

Estates/Property Management (30%)

• Working with the Corporate Services Manager to ensure Consulate’s residential properties are proactively and periodically managed (both proactive and reactive maintenance as required).
• Supervision of vendors and contractors to ensure their work is completed to the required standards.
• Provide support to deliver an efficient and smooth-running Estate to maintain a safe, healthy and sustainable office and residential environment.
• Respond to service requests, Health & Safety and security compliance and coordinate with Corporate Services Manager to address needs.
• Maintain an Estate/Property maintenance database.
• Maintain inventories of assets: Residence inventory, Government Art Collection, entertainment supplies, domestic equipment, other residential furniture. Keep inventories to date.

Information Technology (25%)

• You will serve as the key IT support point of contact for the Consulate’s staff, working with US Network IT team in Washington, DC and the UK based IT Help Desk to provide excellent customer service for IT issues arising and ensure Consulate IT systems function effectively. Some IT tasks include setting up IT for new starters, troubleshooting laptops/cell phones, activating building passes, etc (training will be provided for this element of the role).

Finance and Procurement (25%)

• Utilizing Consulate procurement and payment system (Hera) to request purchase orders, “receive” goods/services, and make payments.
• Ensure all invoices are paid accurately and promptly and maintain a robust audit trail for all payments.
• Support procurement of services, vendors and contractors depending on the Consulate’s needs and maintaining a database of contacts and scheduled services.
• Support in filling out reconciliation forms for payments and liaise with Finance Department at the British Embassy in Washington, DC to ensure payments have been accounted for. 

Office and Personnel Management (15%)

• Maintain Office’s stationery, IT Equipment and ensure other supplies are properly stocked. Run periodic inventories to ensure proper office supplies management.
• Support HR tasks, including onboarding/offboarding staff
• Liaising between Consulate staff and HR teams in Washington, DC on HR-related requests.
• Support background checks/clearance processes for new staff.
• Support Protocol requests and processes including clearances for shipments from the UK, management of Diplomatic Mail and supporting in liaising with U.S. Department of State’s Office of Foreign Missions. 

Other (5%)

• Crisis/Emergency Management: Ensure Crisis Equipment and supplies are working effectively and are properly maintained. Participate in crisis training and exercising and be part of the Consulate-wide team response in the event of a crisis. Contribute to Crisis management plans.
• Any other tasks as required.

*These percentages are indicative and may shift over time depending on team priorities and organizational needs.

Resources managed: IT systems.

Essential upon arrival:

• Excellent oral and written communication skills, with the confidence to communicate at all levels and effectively manage stakeholders.
• Valid driving license.
• Ability to travel within the USA
• Strong team player with the ability to work well with others and integrate into the wider FCDO US Network.
• Previous office management, customer service, IT systems helpdesk and compliance experience.
• High Proficiency in using internet applications and Microsoft Office suite (Excel, Teams, Outlook, Word, PowerPoint)
• Excellent problem-solving skills, sound judgement, and the ability to remain calm and composed under pressure.
• Creativity, enthusiasm, and a keen eye for detail
• Ability to work independently and be proactive

Language requirements: fluency in English is essential. Basic Spanish is desirable but not essential.