View Vacancy – Global FM Performance Manager (FRA26-015459)
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Estates
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The Estate Department (ED) provides a safe working platform to support the work FCDO do within the Embassies/ High Commissions and Staff Residential Properties overseas. This includes providing a safe, secure and legally compliant working environment through our facilities management platform.
You will be responsible for the maintenance and development of Performance Business Intelligence (BI), enabling the effective management of outsourced FM contracts, and proactively analysing trends to maintain a high level of service delivery.
You will lead on the Performance Meetings with Posts, Regional Contract Managers (RCMs) and the suppliers on a regular basis. This role will include monitoring ED performance data and processes, assess trends and reporting on FM Supplier performance in conjunction with the respective ED Operational colleagues.
You will support the department and RCMs in delivering high-quality stakeholder communications based on the KPIs of the contracts, as well as monitoring the quality-of-service delivery by ED colleagues and Service Providers.
You will provide advice and guidance to ensure consistency of delivery across the contracts. You will be responsible for the ongoing development of Key Performance Indicators (KPIs) for all contracts, ensuring contractual requirements are met and that processes across Europe and Asia Pacific are as aligned as possible. Key stakeholders are ED colleagues, the FM Director as well HMAs, DHM’s, and PAGs.
The Performance Manager role is central to much of what happens within ED and as such you will be involved in a wide range of activities on a daily basis.
In this role you will also be responsible for:
- Analysis and ongoing development of the FM Service Providers BI data to ensure proactive decisions are made through the established Governance system to continually improve global FM services (20%). Identify anomalies, inconsistencies & contractual errors, and implement agreed contract management procedures to maintain performance standards, ensure that all contractual obligations are met and that associated performance remedies are correctly applied. Support the development and delivery of improvement plans where implementation is required due to poor performance.
- Approval and ongoing development of KPIs and contract changes for all outsourced contracts associated with ED: APAC FM Contract, Europe FM Contract, TWS Contract and other future contracts under ED supervision (20%). You will support the Commercial Manager with the data to help with contract changes and tracking updates to the core contract documentations.
- Lead and prepare performance packs for regular performance management meetings, contributing to other Governance Groups as stated under the different contracts (20%). For all FM Posts in Asia Pacific and Europe region, maximising the benefits of available technology & supplier produced data to facilitate effective engagement with stakeholders.
- Monthly and annual audit programme (15%). Manage and coordinate a robust audit programme across all outsourced contracts in liaison with operational colleagues to ensure full audit assurance of supplier performance. Liaison with FCDO Internal Audit department and lead with any audits affecting services delivered under ED supervision. Lead responsibility for all PQs and FOIs relating to the work of ED.
- Communications (15%): Lead on effective communication strategies to support colleagues in Estates with regular engagement with customers and stakeholders.
- Provide performance support and expertise for the current re-procurement of the APAC outsourced FM contract and future FM contracts (10%). Support the Head of FM Operations on co-ordinating stakeholders and providing relevant performance mechanisms for the current APAC re-procurement and development of future FM contracts.
Resources managed (staff and expenditure):
The role will manage one HEO
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- Full professional proficiency in English, written and spoken (minimum C1 for CEFR framework*);
- Experience in commercial, contract management or estates;
- Previous Facilities Management (FM) experience;
- Experience in contract changes and running governance meetings;
- Able and willing to challenge contentious issues, investigate and report on issues and to introduce new problem solving methods and innovations;
- Communication skills that enable delivery of a communications plan including provision of regular communication updates to our stakeholder community;
- An ability to work with others to simplify processes and improve efficiency;
- A proactive approach and a focus on continuous improvement of service provisions;
- Strong IT skills in all MS Office applications.
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- The resilience and organisational skills to deal with multiple tasks in a customer focused environment;
- A strong understanding of the relationship between data and performance;
- Ability to write clearly, concisely and tailor briefing to different audiences;
- A confident manner to deliver clear concise messaged to multiple audiences (including senior management).
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Changing and Improving, Communicating and Influencing, Managing a Quality Service, Seeing the Big Picture
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8 September 2026
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Senior Executive Officer (SEO)
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Full-time, Permanent
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35
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Europe, Eastern Europe & Central Asia
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France
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Paris
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British Embassy
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1
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EUR
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6,751.00 Gross
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monthly
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2 November 2026
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This is a full time, permanent contract. The position is based on a 35/h week. The monthly salary is 6,751.00 € (gross). In addition, staff receive meal contribution.
All appointments are subject to professional background check satisfactory security clearance. The successful applicant will be required to provide a copy of his/her passport or national identity card for all nationalities held, an up-to-date criminal record (casier judiciaire) for recent countries of residence (which can be obtained online at https://casier-judiciaire.justice.gouv.fr), two written proofs of address (utility invoices and/or bank statements) and two references.
Staff recruited locally by the British Embassy in Paris in France are subject to Terms and Conditions of Service according to local French employment law and FCDO guidance for Local Staff. The posts we offer are not an entry point into the UK’s Diplomatic Service.
Your application will only be considered if you follow the guidance below:
- Your application must be sent in English only.
- Your application must clearly indicate all nationalities you hold.
The successful candidates will be subject to professional background checks and security clearance.
The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in France and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Learning and Development opportunities: The France Network puts a very strong emphasis on learning and development. The jobholder will have access to a range of formal learning and training opportunities, as well as informal learning and development within the Embassy. The successful applicant will be encouraged to be actively involved in the corporate life of the British Embassy, contributing to the wider objectives of the British Government’s through the France network and supporting the British Embassy’s positive working environment.
Working Pattern: The position is based on a 35 hour working week. Our team works flexibly, including some time working remotely. However, in line with current policy, the job holder will be expected to be in the office at least 60% of the week – and more often when required (e.g. during events).
Equal employment: We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. The FCDO France Network want to maximise the potential of everyone who chooses to work for us, regardless of their background.
Further information: Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
Important Information: Candidates are advised that employment as locally engaged staff by the British Embassy in France might affect their eligibility to obtain French nationality, particularly in the case of UK, US, and Australian nationals. Candidates can take this into account before accepting an offer of employment.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
The British Embassy Paris wants to create a diverse, inclusive and friendly environment in which people can perform at their best because they feel supported; are able to be themselves in the workplace; and have opportunities to develop and grow. We want all our colleagues, regardless of grade, background or experience, to share our strong sense of purpose and ambition to deliver the best possible outcomes.
We know that diversity of background, experience and thought will help us achieve our goals. We actively encourage applications from colleagues from Minority Ethnic and underrepresented backgrounds and from groups with protected characteristics.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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