View Vacancy – International Market Advisor – Triage & Hub Performance and Business Development , Grade-HEO, Multiple Locations
/*generated inline style */
Department for Business and Trade roles (DBT)
/*generated inline style */
Department for Business and Trade (DBT)
/*generated inline style */
Note: All applicants are required to mandatorily fill the complete online Application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
This vacancy offers two roles, with each position available in any of the following locations: Mumbai, New Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad, or Chandigarh.
Main purpose of job:
Based in one of eight British High Commission offices across India, the following two positions: International Market Advisor – Triage & Hub Performance and International Market Advisor – Business Development, are exciting roles at the heart of the UK’s Department for Business and Trade (DBT)’s South Asia network. DBT promotes UK trade and investment globally, which is crucial for the UK’s prosperity. Our team is dedicated to helping UK exporters significantly increase trade with India and four other countries in South Asia. This is an opportune time to join the team, following the signing of the UK-India Comprehensive Economic and Trade Agreement (CETA) earlier this year and focus now being on the implementation of this agreement.
The Export Support Service (ESS) – the UK’s global trade support offer – provides high-quality advice and market information to UK businesses seeking to export. The South Asia ESS Hub manages enquiries, market assessments, referrals and customer journeys across India and the wider region.
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.
Roles and responsibilities / what will the jobholder be expected to achieve:
Postholder will be responsible for day-to-day service delivery, relationship management with UK companies and internal stakeholders. Success in these roles requires strong analytical capability, strategic judgement, excellent customer handling and confident engagement with senior colleagues across the British High Commission, DBT South Asia leadership, other UK missions, and headquarters, The general responsibilities for both roles include:
- Increase the value of UK exports by supporting UK SMEs to make informed decisions on market entry to South Asia markets;
- Providing tailored advice to UK SMEs, helping them identify their route to market, their market entry needs, flagging market barriers, and advising on options for making progress;
- Support UK SMEs to establish effective export strategies and if needed, assist them in sourcing additional support through an Overseas Referral Network, ensuring regular follow up to remain a key player in their client’s export journey, tracking the service delivery and identify if further help is needed;
- Work proactively to build demand within the local market, seeking out export opportunities and Tenders, and identifying and building relationships with major local businesses and importers;
- Update and share market collateral so that UK SMEs have access to the best market data to inform their exporting decisions.
- Ensure appropriate export account management is followed and businesses are linked into the UK International Trade Adviser network.
- Maintain a thorough understanding of all the markets in the South Asia region, working closely with Posts and directing business to opportunities not just in the primary market.
- Maintain and periodically update ESS factsheets and guidance products (e.g. via Canva), ensuring accuracy, accessibility and alignment with UK priorities.
- Play a key role in ensuring South Asia is embedded in global ESS activities such as International Trade Week, global reporting cycles, and emerging priority initiatives.
- Work with headquarters, ESS global teams and other regional hubs to develop best practice and improve the overall service.
In addition, each of the roles listed above has its own specific requirements, which are:
International Market Advisor – Triage & Hub Performance
- Focus on growing and managing the pipeline of business enquiries, working closely with our UK-based International Trade Advisors, also be responsible for budget and strategic performance oversight.
- Oversee allocation, tracking and follow-up of all SME enquiries ensuring accurate and timely recording of activity in Zendesk and any related customer relationship management (CRM) systems.
- Manage follow-up actions, customer complaints and cases requiring escalation.
- Manage ESS budgets for South Asia/India, including travel & subsistence, learning & development, marketing and digital tools.
- Lead annual financial planning and forecasting, working with finance teams and headquarters.
- Lead the development, deployment and analysis of customer satisfaction (CSAT) tools to capture actionable insights and drive service improvements.
International Market Advisor – Business Development
- Focus on relationship managing pan-South Asia government, small business industry organisation and distributor groups including through management of the Export Support Directory.
- Develop relationships with government, industry and distributor networks across India and South Asia to support the identification of opportunities for UK industry.
- Lead strategic relationship management of private-sector consultants in South Asia, ensuring high-quality advice and timely delivery to UK companies.
- Identify sector and geographic capability gaps, adding new consultants to meet demand from SMEs and corporates.
- Act as the regional system owner for the Export Support Directory ensuring accuracy, usability and continuous improvement.
Resources managed (staff and expenditure):
Direct responsibility for ESS South Asia expenditure (T&S, L&D, Marketing, Digital Tools).
Learning and development opportunities:
The British High Commission in India and the Department for Business & Trade offer excellent training opportunities to employees. A successful candidate will be asked to complete an induction course, and further training will be offered tailored to individual needs. The candidate will need to travel within India and internationally, with opportunities to travel to the UK for sector related events and training courses.
Any other information (or specific local Post requirements):
Job-holder will be expected to work from the office 80% of the time (in line with British High Commission guidance).
If you need any clarification about the advertised roles, please feel free to send your queries to [email protected].
/*generated inline style */
Essential on arrival:
- education Qualification: Graduate/postgraduate (Candidates without the required educational qualifications but with exceptional practical experience will be considered)
- Minimum of 5 years of relevant commercial/business/government experience
- Strong understanding of UK business needs and UK exporting.
- Demonstrated analytical capability and experience producing reports for senior audiences.
- Excellent written and spoken English.
- Proven ability to manage stakeholders across multiple teams and external partners.
- Ability to work autonomously and take informed decisions at pace.
Language Requirements:
- Language: English
- Level of Language Required: Expert
/*generated inline style */
Desirable:
- Experience using CRM or ticketing systems (e.g., Zendesk).
- Experience of dealing with senior level decision makers in corporate organisations and state governments
- Experience of working in the UK; knowledge of the business environment and of UK business related policies.
/*generated inline style */
Changing and Improving, Communicating and Influencing, Managing a Quality Service, Seeing the Big Picture
/*generated inline style */
4 February 2026
/*generated inline style */
Higher Executive Officer (HEO)
/*generated inline style */
Full-time, Permanent
/*generated inline style */
40
/*generated inline style */
South Asia & Afghanistan
/*generated inline style */
India
/*generated inline style */
Ahmedabad, Bangalore, Chandigarh, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi
/*generated inline style */
British High Commission
/*generated inline style */
2
/*generated inline style */
INR
/*generated inline style */
INR 125,179 per month plus 12% Provident Fund and 6% Superannuation
/*generated inline style */
monthly
/*generated inline style */
6 April 2026
/*generated inline style */
For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.
For other than BHC Candidates, salary will be all-inclusive of INR 125,179 per month plus 12% Provident Fund and 6% Superannuation.
Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family which includes self, spouse/partner and children up to an age of 23 years and irrespective of age, only if with, physical or mental disability.
No relocation or any other related costs or assistance will be provided. FCDO does not pay for any travelling, accommodation & relocation expenses incurred and/or accept any financial risk, including cancellation or reschedule costs
Please note – BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, e.g., some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
/*generated inline style */
Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage
Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.
Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in
Please note – successful applicants will be offered employment on Country Based Staff (CBS) terms and conditions. This is not a permanent UK Civil Service position and does not attract diplomatic immunities and privileges (other than what an individual may already hold if they are a recognised partner/family member of a serving diplomat).
To Apply:
Please note applications without (a) and (b) will not be considered.
a) Complete the Online Application Form
b) Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
To ensure a successful application it is important that you explain how you demonstrate behaviours and technical / professional skills, basis your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides a detailed guidance on how these behaviours are defined for each position.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Internal staff applying for this position must have prior approval from their current line manager and should not be on an active formal written warning, else the application will not be considered.
We will accept only online applications by 04th February 2026 (latest by 23:55 hours IST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Please note – “Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO. Any tax deduction on EPF will be in compliance with local income-tax law and must be complied with in full.”
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Basis the scores, the candidate/s who did not score as highly as the successful candidate, might be placed on the reserve list. If during the reserve period of 12 months, the same or largely similar role becomes available, the role may be offered to the second or subsequent appointable candidates.
” The start date mentioned in the job advert is tentative and the appointment will be subject to successful clearances including police verification, references, medical, educational, and professional checks. “
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief, caste, or creed. We are also open to applications from people who want to work flexibly.
/*generated inline style */
/*generated inline style */
/*generated inline style */
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (ngotenders.net) you saw this job posting.