View Vacancy – IT Support Officer (TUR26-013890)
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Who are we?
The British Embassy in Ankara is part of a worldwide network representing British political, economic and consular interests overseas and is looking for an IT Support Officer (ITSO).
Main purpose of the job:
The successful candidate will respond to customer requests as part of the IT team within Corporate Services, working alongside the IT Manager and IT Support Officer to diagnose and resolve hardware and software issues in line with FCDO policies. The role will also support the ongoing technology needs of Embassy staff and stakeholders, in coordination with the UK Help Desk. The jobholder will need to balance and prioritise support calls and workload effectively, demonstrate strong communication skills and attention to detail, and be able to work well under pressure.
IT experience, or a strong interest in IT combined with enthusiasm and willingness to learn new skills, is essential.
Roles and responsibilities:
- IT Service Desk and Customer Support: Respond to IT support requests from Embassy staff, diagnose hardware and software issues, provide timely first-line support, escalate incidents where required, and ensure users receive clear and professional guidance.
- Hardware, Software and Equipment Management: Support the setup, maintenance and troubleshooting of laptops, desktops, printers, mobile devices and LFIT IT equipment, ensuring assets are recorded, maintained and used in line with FCDO policies and procedures.
- Systems, Network and Operational Support: Assist with routine checks, basic network connectivity issues, account and access support, and coordination with the UK Help Desk to resolve technical issues affecting business continuity.
- Compliance, Security and Information Management: Follow FCDO IT security, information management and data handling policies, support good cyber hygiene across the office, and help ensure IT processes and records are kept accurate and up to date.
- Teamwork, Learning and Continuous Improvement: Work collaboratively with the IT Manager, IT Support Officer, Corporate Services colleagues and the wider FCDO network, contributing to process improvements and developing IT knowledge through training and practical experience.
- Diplomatic Post: Responsible for the safe receipt, handling, registration and dispatch of diplomatic mail bags in accordance with official guidance.
Ad Hoc: Perform ad-hoc duties as required by the role, occasionally involving travel or out of regular working hours
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Our ideal candidate shows:
- fluency in English and Turkish (both oral and written, minimum C1 level CEFR*).
- Previous experience providing basic hardware support, troubleshooting IT equipment, or supporting users in an IT environment.
- Strong customer service skills, with the ability to communicate clearly, professionally and helpfully with colleagues and stakeholders.
- Ability to organise and prioritise workload, work with limited supervision, and meet agreed deadlines.
- Ability to follow instructions, respond accurately to requests, and write clear messages, updates and guidance.
- Ability to work collaboratively with team members and wider teams to support shared objectives.
- Knowledge of Microsoft 365, Microsoft Teams and basic Copilot.
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Nice to have:
- Working knowledge of Power Apps, Power Automate and Power BI.
- Practical working experience with AI tools (Copilot, GPT, etc.), including agents and advanced use cases.
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Changing and Improving, Delivering at Pace, Making Effective Decisions, Working Together
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9 September 2026
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Administrative Officer (AO)
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Full-time, Permanent
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36.25
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Europe, Eastern Europe & Central Asia
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Turkiye
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Ankara
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British Embassy
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1
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USD
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2,311.00 (Gross)
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monthly
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1 November 2026
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This is a full-time permanent contract for 5 working days (36.25 hours net), per week.
The monthly salary for this position is $2,311.00 USD gross, paid in 12 instalments, AO level. Please note that staff members are responsible for paying any income tax required by local law.
All applicants should have the right to live and work in Turkiye. The British Embassy does not sponsor work permits.
We offer a benefits package including:
- A minimum of 25 days annual leave per year (calculated pro-rata) starting from the first day of employment.
- Two days working from Home per week (for applicable positions)
- Optional Private Health Insurance (The Türkiye Network will pay 80% of the premiums for staff and 60% of the premiums for spouses and children)
- Comprehensive leave, such as maternity, paternity, adoption, compassionate, and development leave
- Employee Assistance Program (Confidential support for mental health)
- Performance related bonus
- Time off in Lieu or overtime pay
- UK and Turkish public and privilege holidays (Total of 14 days per year)
- A good work-life balance and positive working environment
- Access to the FCDO learning & development (L&D) platform for career enhancement and progression
- The opportunity to work in an international, diverse, and inclusive environment
The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.
Staff recruited locally by the British Embassy in Ankara are subject to Terms and Conditions of Service according to local Turkish employment law.
British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.
Please note that the salaries paid to staff who are exempt from income tax in Türkiye and to those who have already retired from SGK will differ from the salary advertised for the role. Further details can be provided by the local HR team.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skills are going to be assessed.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (ngotenders.net) you saw this job posting.
