Are you a confident operational professional who enjoys working at the centre of a large, complex organisation? Do you thrive on managing competing priorities, analysing data and supporting senior decision-making across multiple markets? If so, this could be an exciting opportunity to make a real impact.

The British Embassy Madrid is now looking for an Operations Support Coordinator to join the Department for Business and Trade (DBT) Spain and Europe team.

Who are we?

The British Embassy Madrid is part of the UK’s global diplomatic network, representing British interests overseas and supporting UK nationals and staff across Spain. The Department for Business and Trade (DBT) works to promote UK trade, investment and economic growth. From Madrid, we support a wide and diverse Europe network, working across more than 30 markets and collaborating closely with senior leadership teams to deliver strategic priorities.

We are committed to creating an inclusive workplace where diversity of background, experience and perspective is valued.

Main purpose of job:

This role sits at the heart of DBT Europe operations, supporting a large, complex regional network. You will play a central role in overseeing financial performance, business planning and operational delivery across Europe, while also providing direct support to DBT Spain and Iberia. Working closely with senior leaders, you will help ensure resources are aligned to priorities, support effective decision-making, and contribute to the successful delivery of business objectives across the region.

What will you do?

You will take on a varied and impactful role, including:

• Leading Europe-wide pay forecasting and supporting the management of a significant regional budget, ensuring strong financial discipline and value for money. 
• Supporting regional business planning and performance processes, providing analysis, challenge and advice to senior stakeholders.
• Acting as Operations Support Coordinator for DBT Spain and Iberia, overseeing financial management, business operations and delivery. 
• Providing PMO-style support, ensuring effective coordination of business activities where dedicated resource may be limited. 
• Managing the DBT Spain intern programme, including recruitment, development and performance oversight. 
• Building strong relationships across Europe, supporting coordination and responding to operational and financial queries. 
• Supporting senior decision-making by delivering clear, accurate analysis and performance reporting. 
• Identifying risks and supporting escalation and resolution of issues across financial and operational areas.

What will you love about this role

• A role with real regional impact, supporting decision-making across more than 20 markets;
• Exposure to senior leadership and strategic planning across Europe;
• A varied position combining financial oversight, operational delivery and stakeholder engagement;
• The opportunity to work in an international environment and collaborate across the diplomatic network;
• Strong focus on learning and development, including access to internal training and wider Civil Service opportunities.

Don’t miss out on this fantastic opportunity!

Our Ideal Candidate shows: 

• Full professional proficiency in English and Spanish, both written and spoken (minimum C1 level in line with the CEFR framework);
• A minimum of 5 years’ experience managing budgets and analysing financial or performance data;
• Strong experience in line management, supervising teams, projects or programmes;
• Proven ability to manage performance and develop effective reporting tools, including dashboards;
• Knowledge of data tools or programming languages (e.g. SQL) and the ability to work confidently with data sets;
• Experience working in procurement or supporting procurement processes;
• Experience working in an international environment, with the ability to represent their organisation effectively across different cultural and organisational contexts;
• Excellent communication skills, with the ability to adapt your approach to different audiences;
• Strong analytical thinking and the ability to translate data into clear, actionable insights;
• A proactive and adaptable approach, with a willingness to take ownership and drive improvements.