View Vacancy – Pro-Consul – Consular Services (FRA25.425)
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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Who are we?
The British Embassy in Paris is part of a worldwide network, representing British political, economic, and consular interests overseas. It is also part of the UK’s France Network including offices in Lyon, Bordeaux and Marseille and representation to international organisations in Paris (OECD and UNESCO) and Strasbourg (CoE).
The UK’s consular assistance offer is explained in our publication Support for British Nationals abroad: a Guide.
We are now looking for a Pro Consul to assist in helping British people living, travelling, and working around the world when they are most in need and responding rapidly to crises are Foreign, Commonwealth and Development Office (FCDO) priorities. Consular and crisis work touches the lives of British people in difficult and sometimes extreme circumstances, and this is one of the few ways that the British public comes in to contact with the FCDO. Consular and crisis jobs are, therefore, some of the most rewarding in the FCDO but also some of the most challenging.
We are looking for someone to join our Paris Embassy consular team as a Pro-Consul. We are seeking an independent, dynamic, and detail-oriented individual with prior experience in a public-facing role. The jobholder will play a key role in providing modern and efficient consular assistance and services to British people living in and visiting France. The successful applicant will work as part of a France-wide consular team alongside colleagues based at the British Consulates in Bordeaux and Marseille.
The role will involve interaction with members of the public and with local and UK authorities. It will require building and maintaining relationships with external stakeholders and agencies and contributing to targeted prevention activity to advise and inform the British public. And ensure they have support when they find themselves in vulnerable situations. You will also be asked to prepare for major accidents and incidents as part of our crisis preparation work and to respond to crises where necessary. As well as being a member of the FRABELUX (France, Belgium, and Luxembourg) consular sub-region and wider Euro Asia Network the jobholder will support the delivery of the FCDO’s Consular Strategy.
With over 165,000 British residents and over 12 million British visitors annually, the consular operation in France is one of the busiest in Europe.
Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.
Main purpose of the job:
- Support vulnerable British Nationals and their families, for example in cases of bereavement; help destitute British people; supporting victims of crime and people who have been hospitalised; assist victims of rape & sexual assault, domestic abuse, prisoners, and people with mental health needs. Please note this could require visits in challenging environments. Some cases will have media/parliamentary interest.
- Develop and maintain positive, professional, and trusting working relationships with all external stakeholders in France to support the delivery of day-to-day consular assistance and crisis response, such as funeral companies, law enforcement authorities, courts, prisons, charities, and support organisations.
- Provide consular services, such as issuing Emergency Travel Documents to British Nationals. Manage the online appointments booking system and perform administrative duties.
- Take part in a whole of mission response to a crisis or major incident in France including crisis preparedness activities such as updating the Crisis Management Plan with the Consul and Consular Regional Operations Manager. Work closely with colleagues across our three posts and be prepared to deploy to the scene if needed.
- Provide resilience and support with case handling to colleagues in the FRABELUX and EuroAsia Consular region; providing remote cover for other posts on an ad hoc basis, and possibly deploy to provide physical services at the request of the Consul or Consular Regional Operations Manager.
- This position will require travel for meetings with key stakeholders and consular customers throughout the year, as well as attending regional meetings and learning and development events.
- Provide out of hours assistance in emergency consular cases as appropriate and be part of a France-wide out of hours duty roster.
- The successful applicant will be a resilient, quick-thinking individual, who can demonstrate empathy towards our most vulnerable British Nationals, with good prioritisation and problem-solving skills and a strong sense of teamwork.
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Our ideal candidates shows:
- Excellent oral and written English and French (both written and spoken, minimum of C1 level for CEFR framework).
- At least 2 to 3 years experience in Customer service or Customer facing roles.
- The resilience to manage multiple competing tasks concurrently, make effective decisions, with the capacity to meet tight deadlines.
- Excellent communication skills; both written and oral; including the ability to communicate at all levels.
- Proactive, agile and the ability to work across multiple teams.
- Initiative, drive & determination with superior problem-solving skills, sound judgement, common sense, and the ability to remain calm under pressure.
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Nice to have:
- Experience of stakeholder engagement.
- Previous experience of working in an operational delivery environment preferably in a public facing role.
- A good knowledge of multi-cultural Britain, its language, and geography.
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service
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21 January 2026
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Administrative Officer (AO)
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Part-Time, Fixed term, with possibility of renewal
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24
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Europe, Eastern Europe & Central Asia
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France
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Paris
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British Embassy
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1
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EUR
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2656 Gross
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monthly
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16 March 2026
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This is a part time, fixed term 12-month contract, with possibility of renewal. The position is based on a 24/h week. The monthly salary is 2656 € (gross). In addition, staff receive meal contribution.
All appointments are subject to professional background check satisfactory security clearance. The successful applicant will be required to provide a copy of his/her passport or national identity card for all nationalities held, an up-to-date criminal record (casier judiciaire) for recent countries of residence (which can be obtained online at https://www.cjn.justice.gouv.fr/cjn/b3/eje20), two written proofs of address (utility invoices and/or bank statements) and two references.
Staff recruited locally by the British Embassy in Paris, France are subject to Terms and Conditions of Service according to local French employment law and FCO guidance for Local Staff. The posts we offer are not an entry point into the UK’s Diplomatic Service.
Your application will only be considered if you follow the guidance below:
- Your application must be sent in English only.
- Your application must clearly indicate all nationalities you hold.
The successful candidates will be subject to professional background checks and security clearance.
The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in France and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Learning and Development opportunities: The France Network puts a very strong emphasis on L&D and the jobholder will be able to benefit from opportunities offered by the Diplomatic Academy and civil service learning, as well as informal opportunities within the Embassy on topics.
The successful applicant will be encouraged to be actively involved in the corporate life of the British Embassy, contributing to the wider objectives of the British Government’s through the France network and supporting the British Embassy’s positive working environment.
Consular programme of mandatory training to be completed within specific timescale after arrival.
The Foreign, Commonwealth & Development Office offers a wide range of learning and development opportunities. The jobholder, in discussion with their line manager, will work up a detailed Personal Development Plan.
Working Pattern: The position is based on a 24- hour working week.
This is a part-time position. The working pattern will be agreed with the head of section but please note that this is a public facing role so the majority of your working week will be spent working in the office.
Equal employment
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, marital status, disability or gender identity. We particularly encourage applications from candidates with protected characteristics. The FCDO France Network want to maximise the potential of everyone who chooses to work for us, regardless of their background.
Further information
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
The British Embassy Paris wants to create a diverse, inclusive and friendly environment in which people can perform at their best because they feel supported; are able to be themselves in the workplace; and have opportunities to develop and grow. We want all our colleagues, regardless of grade, background or experience, to share our strong sense of purpose and ambition to deliver the best possible outcomes.
We know that diversity of background, experience and thought will help us achieve our goals. We actively encourage applications from colleagues from Minority Ethnic and underrepresented backgrounds and from groups with protected characteristics.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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