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Posted 2 months ago

View Vacancy – SG – Consular ETD Assistant, AA

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

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job Category

Foreign, Commonwealth and Development Office (Consular Roles)

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Job Subcategory

Consular

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Job description (Roles and Responsibilities)

Consular assistance is a core priority for the UK Government, and issuing Emergency Travel Documents (ETDs) is a major part of how we support British nationals overseas. The Emergency Travel Document Centre operates as a global hub across Singapore, Madrid and Mexico, offering near round the clock support across time zones for people who need to travel urgently but cannot use their full validity passport.

We are recruiting one full time member of staff from mid-May / late May to October to support the Singapore Centre during our busiest summer season. You will help process ETD applications for individuals whose passports are lost, stolen, damaged or expired, working mainly with online applicants but occasionally assisting people in person.

This is fast paced, meaningful work with real impact. Many applicants are stressed or vulnerable, and your role is to assess information quickly, make sound judgments, and help them move forward safely. The job is operational and target driven, so you should be comfortable with routine tasks, accuracy, and working at pace.

If you’re looking for a role that directly supports others and gives you hands on insight into the work of an embassy, we’d love to hear from you. Please note due to the timeframe, we can only accept applications from those currently residing in Singapore.

Roles and responsibilities / what will the jobholder be expected to achieve:

In this role, you’ll become a core part of our operations team. Your work will focus on processing ETD applications and ensuring applicants receive the support they need to travel safely and on time.

This includes:

Core operational casework

Processing straightforward ETD applications with speed and accuracy
Meeting daily productivity and quality standards
Triaging new applications — correcting errors, confirming travel plans and completing mandatory checks
Identifying and escalating potential vulnerability concerns to in country consular teams
Managing payments over the phone

Document production & logistics

Printing, packaging and shipping ETDs across the APAC region
Managing in person collections where required
Closing duplicate or incomplete cases

Customer communication & support

Handling enquiries and calls from applicants
Requesting additional documents and sending updates throughout the ETD process
Managing shared mailboxes and maintaining clear, professional correspondence

Teamwork & wider engagement

Taking part in regular team meetings and monthly assistants’ meetings
Supporting general office work, including stock management
Contributing where possible, to activities across the wider British High Commission

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Essential qualifications, skills and experience

fluency & confidence communicating in English both verbal and written.
Excellent communications skills.
Strong IT literacy.
Strong attention to detail.
Experience of working effectively within a team.
The ability to work flexibly in a fast paced, changing environment.
Good organisational skills to deliver within required timescales.

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Desirable qualifications, skills and experience

Experience working in an administrative hub or centralised operation.
Experience working in a customer service role.
Experience holding difficult conversations with customers and / or stakeholders.

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Required behaviours

Delivering at Pace, Making Effective Decisions, Working Together

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Application deadline

18 August 2026

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Grade

Administrative Assistant (AA)

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Type of position

Full-time, Temporary

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Working hours per week

37.5

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Region

Asia Pacific

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Country/Territory

Singapore

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Location (City)

Singapore

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Type of Post

British High Commission

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Number of vacancies

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Salary Currency

SGD

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Salary

SGD 3,338

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Type of Salary

monthly

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Start Date

12 October 2026

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Other benefits and conditions of employment

This vacancy is advertised as full-time, seasonal role of 5 months.

Working patterns:

Working hours are 37.5 per week. Standard weekday opening hours are 0730 to 1700 and you will be required to work a 7.5-hour shift within those hours. During summer peak, you may be required to work evening shifts past 5pm.

Working hours will involve some weekends, unsociable hours and public holidays. Opening hours may be changed to meet operational requirements. We may observe extended opening hours during busy periods.

BHC Singapore supports and promotes flexible working where possible as a crucial part of our inclusive offering.

Terms of service:

In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.

Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.

Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.

The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Openness, Respect and Expertise (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best.

Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law. Applicants should be aware that Singapore government has mandated that from 1 January 2022 only employees who are fully vaccinated can return to the workplace and from 14 February 2022, workers will need to have taken a booster dose to maintain their fully vaccinated status beyond 270 days from the last dose in their primary vaccination series.

Learning and development opportunities (and any specific training courses to be completed):

We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.

The post holder can also access specialist funding to support the development of their economic capabilities.

All new hires undertake a workplace induction and there are several mandatory e-learning courses that must be completed to pass probation

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Additional information

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

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Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/

To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (ngotenders.net) you saw this job posting.

View Vacancy – SG – Consular ETD Assistant, AA

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