Knowledge Management Consultant

Organization

iMMAP is an international not-for-profit organization that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.

Background

iMMAP is currently seeking a dynamic and innovative Knowledge Management consultant to support the global tech and comms team in the establishment of a solid knowledge management strategy. This is a short-term assignment to support in gathering hidden insight within the multitude of platforms used across the organization and recommending a way forward to promote a KM culture and streamline knowledge sharing across all projects.

Description of Duties

You will be responsible for assessing KM needs, identifying and implementing appropriate KM activities, programs and tools, and creating a global KM strategy;

• Work with the Senior Technical Advisor and the Communications team to engage in an in-depth assessment of KM needs, audiences and existing platforms

• Evaluate existing KM solutions and practices within the organization and explore ways for scaling them up

• Run online workshops to engage the different stakeholders and scout for ideas within the organization

• Locate data “graveyards” and recommend ways to minimize their expansion

• Design workflows for knowledge storage, sharing and consolidation

• Draft guidelines and best practices for KM, including MEAL guidelines and key performance indicators (KPI’s), that are adapted to iMMAP’s organizational structure and activities

• In collaboration with Capacity Building experts in the organization, develop and support web- based learning and experience exchanges

• Support the IT team in assessing the results and cost-effectiveness of KM solutions

• Develop document containing all deliverables requested, including end of assignment report

Position Requirements

Education and Experience

• Advanced degree in communications, information management, KM, or other relevant field

• 5 years professional experience in KM, including researching, creating and implementing KM products and tools

• Proven experience creating and implementing KM strategy plans

• Experience working with databases, information libraries, communities of practice, etc.

• Experience in evaluating KM tools and processes

• Familiarity with basic usability interface concepts and practices (especially for database design) and familiarity with cloud file storage services (SharePoint, GoogleDrive, etc)

General Qualifications

• Strong technical and general writing skills

• Proven track record of successful teamwork, good presentation/facilitation skills and excellent verbal and written communication skills required

• Innovate mindset and ability to leverage new technologies for organizational benefit

• Ability to deal sensitively in multicultural environments and build effective working relations with clients and colleagues

• Strong interpersonal skills and ability to interact with individuals at all levels

• Knowledge of French, Spanish or Arabic, an asset.

Personnel is expected to conduct itself in a professional manner and respect local laws, customs and iMMAP’s policies, procedures, and values at all times and in all Countries.

iMMAP has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct.

iMMAP is an Equal Opportunity Employer regardless of background.