Language Services Partnership Program Coordinator

Contract length: one year

Hours: Full-time (some weekend work may be required)

Location: Home-based

Application deadline: May 11, 2021*

*Due to the urgency of this vacancy, screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• 20 days of annual leave and 10 days of floating holidays

Translators without Borders is an equal-opportunity employer, committed to diversity and inclusion, and encourages qualified candidates of all genders and from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

The Role

Every year, the TWB Partnership Program collaborates with the TWB Community to provide millions of words of vital information to over 100 NGOs and UN agencies.

We are looking for a creative, proactive, and energetic Language Services Partnership Program Coordinator to manage the relationships with our NGO partners and oversee the provision of language services. You’ll be part of a cross-functional team that’s responsible for ensuring that people all over the world get the information they need in a language and format they understand.

As a Language Services Partnership Program Coordinator, you will be comfortable working remotely with colleagues and volunteers. You will also be a team player with a can-do attitude who thrives in a fast-paced environment.

If you have experience managing people, exceptional communication skills and an excellent understanding of language service and language technology best practices, we’d like to meet you.

Responsibilities

Collaboration:

• Build strong relationships across the organization, particularly with all team members involved in the TWB Partnership Program to develop and manage partnerships with NGO partners
• Develop ways of working within the language services team that encourage cross-team learning and support
• Support in the analysis and onboarding of new language service partnerships
• Develop relationships and manage expectations of internal stakeholders, NGO partners, analysing needs and identifying opportunities to offer innovative language support
• Work closely with in-country team members to proactively develop partnerships and language service offerings, particularly supporting quality processes and standardization
• Actively participate in organization-wide discussions, bringing your unique perspective

Thinking Forward:

• Understand and contribute to organizational strategic direction, ensuring that the language services program team actively seek ways to forward the mission of the organization
• Anticipate future language service needs, and develop innovative service offerings such as the integration of voice, glossaries, and chatbots
• Initiate or support the development of innovative language tools for partners, and contribute to monitoring the impact and reach of crisis language services

Do it right:

• Develop and report on team metrics in a timely manner, including monitoring the status of projects
• Collaborate with the Services & Support team to ensure TWB quality processes and terminology practices are applied and developing custom workflows and improvements if necessary
• Ensure overall quality and accuracy of services delivered

Build the team

• Plan the work of and manage a team of Partner Coordinators, Project Officers and Interns, monitoring and managing workloads and providing support when necessary.
• Collaborate with the Community team to anticipate future needs and ensure sufficient capacity according to available forecasts

• Facilitate communication across country program teams

• Work within the wider Language Services Team and wider organization to build cross-team coherency.

Please note that these roles and responsibilities are approximate and may change over time.

Qualifications

The Language Services Partnership Program Coordinator should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB´s basic beliefs and values, who can work virtually with team members based throughout the world and deploy at short notice to field locations.

• Able to innovate to find creative solutions; willing to explore new technologies
• Able to deal with frequent changes, delays, interruptions, and unexpected events
• Resourceful, able to get more out of small budgets
• Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment
• Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner

• Thrives in a fast-paced environment and reacts well to pressure

• Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.

• Strong ability to multitask, prioritize, and work independently with minimal supervision

• Ability to mediate, negotiate, and resolve conflicts constructively

Requirements

• 5+ years of experience in language services project/account management
• 2+ years of experience in a management role
• Exceptional communication skills
• Experience working with volunteers and small teams
• Experience as a team leader with the ability to manage a remote team
• Good knowledge of language technology including CAT tools, MT, Terminology and QA Tools
• Good knowledge of standard Microsoft Windows applications, including Word, Excel, PowerPoint, Outlook, and Internet Explorer
• Previous experience with nonprofit organizations, particularly in disaster relief
• Excellent written and verbal English communication skills; knowledge of French is desirable
• University Degree in linguistic/translation related studies

About Translators without Borders

Translators without Borders (TWB) envisions a world where knowledge knows no language barriers. The US-based non-profit provides people access to vital knowledge in their language by connecting non-profit organizations with a community of language professionals, building local language translation capacity, and raising awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information every year.

Core Values

Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.

Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.

Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

TWB may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.