Learning and Training Specialist

About the Opportunity

Internews seeks a Learning and Training Specialist to guide our organization towards a unified approach to online, in-person, and hybrid learning across our programs. Reporting to the Director of Knowledge and Learning, the candidate will provide technical expertise to our central offices and program teams about delivering quality content online. The person in this role will be part instructional designer, part LMS administrator, and part training advisor to our global organization.

Training and learning are core pillars of how Internews implements its work, and this is often done in a decentralized manner, as program teams serve the needs of specific projects, and rarely have the opportunity to meet together to advance our global learning. The Learning and Training Specialist will be in a position to support the breadth of program teams to determine the best approaches for delivering training and learning initiatives in the very unique contexts where we operate.

The Learning and Training Specialist will drive the initiative to contract and build a learning management system (LMS), establish guidance for developing engaging online courses and meetings, support the development of online courses and meetings, and provide training in course development. We are looking for a candidate with experience in facilitating online trainings and employing instructional design practices that have a focus on adult learning.

Logistics

This position reports to the Director of Knowledge and Learning of the Technical Leadership Unit who works from the Eastern Time Zone in the US. Ultimately, this job is designed to be remote-first and will work with partners and colleagues around the globe, although candidates seeking an office-based position should feel free to express that desire. Note that right now, all Internews offices are closed and staff are working remotely until at least 1 July 2021. You should apply with the understanding that working hours will need to be coordinated to align in part with the schedule of colleagues working in UTC-5 time zones.

Our Commitment to Fostering a Culture of Belonging

We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents, and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socio-economic backgrounds. We are EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

Key Responsibilities Include the Following:

Drive a virtual learning approach

• Drive the development and use of a learning management system (LMS) platform in consultation with multiple stakeholders. Once established, serve as administrator of the LMS platform.
• Create internal guidelines for developing online learning content.
• Consult with program teams on basic approaches for creating engaging online courses, meetings, conferences or other content, drawing on best practices from the remote learning, adult learning, and instructional design fields.
• Build internal expertise in virtual learning, through trainings, webinars, one-to-one guidance and supporting a community of practice.
• Source external consultants as needed for projects, and support in development of courses and materials in line with our internal guidelines.
• Develop pilot courses for internal learning on methodologies, best practices in our programming, or internal processes.

Support Knowledge and Learning Agenda

• Manage content on the SharePoint intranet related to the learning portfolio
• Support internal communications to share progress on the learning and training initiatives, creating strategies to drive their use.
• Maintain a human-centered design approach to all the above initiatives, ensuring our work is responding to the real needs of our users and iterating our products as needed to accomplish that goal.
• In all duties, an understanding of and demonstrated commitment to upholding Internews’ Core Values.

Qualifications We’re Looking For:

Required

• Technical experience/expertise with any of the following tools: SharePoint, web design with HTML/CSS, Power BI, or a Learning Management System
• Prior experience in the international development field along with a relevant degree
• Exceptional facilitation, interpersonal, and communication skills
• Experience working within an LMS or administering an online learning system
• Experience designing and delivering courses for diverse, international audiences.
• Proven ability to drive organizational change through sound approaches and effective collaboration
• Show sensitivity and understanding for diverse perspectives in a multicultural environment
• Optimism, a sense of humor, and excitement at supporting and elevating voices of people across the globe
• Professional-level fluency in English
• Excellent written and verbal communication

Preferred

Candidates who do not have these preferred qualifications but are interested and willing to learn are still encouraged to apply.

• Familiarity with Monitoring & Evaluation practices
• Experience using project management tools
• Proficiency in languages other than English

This position is being offered and hired by Internews Network. Benefits will be consistent with Internews Network’s offerings and will be reviewed during the hiring process. Additional information can be found on our About Working for Internews page.