Locally Engaged Information Technology Professional at the Consulate General of Canada in Ho Chi Minh City, Vietnam

4424

Locally Engaged Information Technology Professional

515,910,403 VND plus benefits (Please see Other Information below) *

Fixed term

This position is a LES (Locally Engaged Staff) specified term position with 6 months’ duration (approx. April – September 2021), subject to the Terms and Conditions of Employment for LES in the Consulate General of Canada in Ho Chi Minh City

Assistant

LE07

Consulate General of Canada in Ho Chi Minh City, Vietnam

04-04-2021 at 23:59 UTC/GMT

Under the direction of the Management and Consular Officer, the incumbent will perform the following key duties:
• Identify, research, trouble shoot, resolve and document IM/IT incidents reported by clients;
• Provide one-on-one IM/IT coaching and support to clients as required/requested;
• Document resolutions of common or recurring IM/IT incidents and share information with IM/IT support community;
• Monitor a service tracking program and IM/IT mailbox on a day to day basis to action IM/IT incidents/requests;
• Movement, setup, and disassembly of IT equipment required by sections or programs
• Identify, analyze, document, and report problems encountered on the IM/IT infrastructure;
• Track and maintain IT inventory;
• Liaise and coordinate with LEITP based at Embassy of Canada in Hanoi and other Information Technology Professionals in the network;
• Keep abreast of informatics technology developments within and outside the Consulate General;
• Performs other related duties as assigned.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• Graduation from a college or university OR an acceptable equivalent through a combination of education and work experience

Language:
• Proficiency in English (reading, writing, listening, speaking)

Experience:
Minimum of 1-year experience in at least 2 of the following areas:

• Providing IT or other technical support to clients/users
• Providing support for any technical system, including off-the-shelf software, Internet-based applications, etc.
• Providing support in the use of mobile devices (such as laptops, tablets and/or smartphones)
• Procuring materials and goods for business setting; and maintaining corporate inventories for such items
• Providing direct customer/client service in any area or industry
• Working in an international or multi-cultural office environment

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:
• Knowledge of problem solving and trouble-shooting techniques
• Knowledge of MS Office, including Word and Excel

Abilities / skills:
• Ability to plan and organize work
• Ability to maintain services of high quality and apply policies, regulations, and rules with integrity, courtesy and firmness
• Ability to analyze, research, diagnose, and resolve technical problems
• Ability to provide user support, coaching, and training by correspondence, over the telephone and in person
• Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem.
Competencies:
• Action oriented, self-starter
• Client focused, anticipates client needs

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

Language:
• Proficiency in French (reading, writing, listening, speaking). Please indicate your level of knowledge of the language in your application.

Experience:
• Experience with a diplomatic/consular entity or international organization
• Experience with tracking and escalating service issues using a problem tracking system
• Experience in technical and procedural guidance on the use of LAN and associated IM/IT equipment

Knowledge:
• Knowledge of networking technologies
• Knowledge in information management

Conditions of Employment:
• Individual must hold a valid Canadian level 2 (secret) security clearance
• Individual must adhere to Canada’s Code of Values & Ethics

• Hours of work: Mondays-Thursday: 08:00 to 16:30 and Fridays: 08:00 to 13:30
• Individual must be able and willing to work overtime (evenings and weekends) on short notice as required
• Individual must be able and willing to travel domestically and internationally as required

n/a

This position is open to candidates who hold documentation allowing them to work in Vietnam without restriction and has a valid Canadian level 2 security clearance, employees occupying an indeterminate or term position within the Consulate General of Canada, and dependents of Canada based staff at the Consulate General of Canada, who meet the essential qualifications and conditions of employment, and whose applications are received by the closing date and time. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

How to Apply:
• Applications must be submitted through this website by 23:59 on 4 Aril, 2021, Ho Chi Minh local standard time (GMT +7)
• Only applications received through the aforementioned website before the closing date will be accepted
• Applicants should send a résumé and covering letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item.
o Clear and concise written applications must include an Application Cover Letter (1000 words maximum) and Curriculum Vitae in English or French.
o The Application Cover Letter must indicate why the candidate meets the essential qualifications in the areas of: education, language, and experience. It is not sufficient simply to assert that one meets the requirements or to list current responsibilities.
o Candidates must include the names, titles, email addresses and telephone numbers of at least two references, including at least one direct supervisor, who can serve as professional references.
o Any application missing any of the requested documents or requested information will be automatically rejected.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:
• Costs arising from participation in this selection process will be each candidates’ responsibility. The Consulate General of Canada does not reimburse any competition costs, nor does it reimburse any relocation costs in the event of appointment.

• The Consulate General of Canada does not directly or indirectly sponsor work permits and does not assist successful candidates in obtaining a residence or work permit.

• Applicants who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.

• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.

• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at [email protected] during the application process.

• *Starting Annual Salary – Before tax and social insurance scheme contributions (Canadian or Vietnamese, as applicable); and 13th month bonus; salary is non-negotiable.

• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the Consulate General of Canada in Ho Chi Minh City, which may arise in the 12 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.