Loss Mitigation Administrator

Overview:
Protects UNFCU’s assets by helping to minimize losses at early stage of delinquency and helps to prevent delinquency by negotiating future payment arrangements and credit line availability with separating members. Acts as a liaison with UNFCU attorneys regarding bankruptcy filings. Processes administrative transactions related to loan payment relief, bankruptcy notifications, deceased members, disability insurance claims, negative share account management, charged-off accounts, credit bureau reporting, and other duties as needed.

Responsibilities:
Reviews, logs, and responds to all UN Payroll Clearance requests and monitors payroll allocations; ensures notifications are generated and emailed to all separating members indebted to UNFCU; negotiates future payment arrangements and credit line availability with separating members; monitors accounts and UNFCU general ledger for final entitlements

Reviews and processes approved deferment and payment change requests

Processes periodic credit disability payments for deceased members

Collaborates with other Loss Mitigation Administrator and acts as backup

Monitors and manages negative share accounts including the monthly charge-off transaction and credit reporting

Submits and monitors disability insurance claims through ClaimVantage

Initiates assignment of accounts to 3rd party collection agencies and law firms, as well as monitors monthly status reports

Reviews bankruptcy cases and compiles paperwork to challenge bankruptcy filings. Liaises with UNFCU’s bankruptcy attorney, removes credit lines, and stops services. Updates core and collection systems as needed

Utilizes online collection system to document communications; removes limits and places blocks on accounts; ensures notices are generated and mailed as scheduled; monitors and performs monthly recovery of written-off loans

Provides courteous and professional service to all UNFCU employees and external members; responds to member inquiries within 24 hours; assists members with problems and responds to complaints

Assists in review of loan settlement requests

Prepares monthly summary reports; prepares and maintains Bankruptcy, Recovery and Separations Reports, and provides monthly reports to Accounting Department

Contacts collection agencies for payments of collection loans

Answers department calls/emails/ cases as needed

Collaborates with other UNFCU departments

Qualifications:
TYPE & AMOUNT OF EXPERIENCE:
High school diploma and 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities

TECHNICAL COMPETENCIES:
Knowledge of CFPB and FDCPA

Working knowledge of collection procedures, the bankruptcy code and all applicable regulations

Strong Microsoft Office skills, especially Excel

Experience with Fiserv DNA is a plus

Ability to extract, manipulate, and interpret data from various systems

BEHAVIORAL COMPETENCIES:
Ability to organize work and set priorities

Ability to manage relationships at all levels throughout the organization and membership

Sound problem solving and good judgment in decision-making

Good negotiating skills

WORK ENVIRONMENT/CONDITIONS:
Standard office conditions