Medical Coordinator

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Background

IMC-Jordan is one of the primary organizations responsible for primary and secondary care service provision in refugees camps, and responsible for provision of reproductive health services in urban areas. IMC-Jordan works with the Ministry of Health, UN

Job Purpose

The Medical Coordinator is primarily responsible for vision, strategy and technical oversight of programs, including technical design, implementation and management of the health programs at national level. He/She, hereafter referred to as ‘he’ will work in collaboration with the senior management team and health teams in the field to deliver high-quality health services to the targeted beneficiaries. He will make frequent visits to the field sites to ensure the highest standards of service delivery. He will ensure high-quality clinical services in all IMC-supported health facilities. He will monitor service quality, ensure that all staff are trained and well-supported, pharmaceuticals and other medical supplies are properly managed, and apply clinical-level data to national-level quality improvement efforts. The Medical Coordinator will represent IMC in the national Health coordination meetings, Health Forum and other technical working groups.

Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Technical Monitoring and Program Quality

• The Medical Coordinator is overall responsible for the appropriateness and quality of medical interventions conducted by IMC projects. He is expected to prioritize patient-centered services, identify and work on removing barriers to enhance patient safety, and improve effective, quality medical care.
• Work closely with the Country Director and the Program Managers to ensure smooth running of health programs and provide technical supervision support to the organization’s health programming activities.
• Ensure activities are consistent with established best practices, acceptable international (WHO/SPHERE) and national standards as well as ensure programs across different sites in the country are of comparable quality by encouraging transfer of good practices form one field site to another.
• Ensure health programs utilize standardized protocols, policies and guidelines according to the IMC’s minimum standards, contextualized to the Jordan mission and in consideration of COVID-19 risks.
• Work closely with the Country Director, senior management and field teams to determine the operational needs of the medical programs within the scope of the grants.
• Oversee the collection and timely reporting of data and statistics for all programs (including objectives, indicators and outcomes of health programs) according to internal and donor requirements
• Review monthly field and donor reports and ensure appropriate follow up and decision making on data relevant to the organizations health programs.
• Ensure all stakeholders, including senior management team, the Health Technical Unit and donors are provided with updates, following the established reporting structures.

Program Development

• Work with senior management team, field teams, regional desk and the Technical Unit in strategic planning for future health programs.
• Work with program coordinator and management team to draft concepts for future funding following the protocols and formats of each relevant donor
• Provide technical input during proposal development and technical reviews, and feedback to the field to improve the quality of the final proposals
• Strive to ensure as much as possible different health related sectors (Mental health, WASH, Nutrition, and GBV) are integrated into proposed programs.
• Program Management
• Work closely with the Country Director and field teams to determine the operational needs of the health department within the scope of the grants and budgets and ensure program deliverables are met according to the highest standards.
• Provide input for monthly field reports in order to provide donor reporting, analyze trends, and adjust the programs as needed
• Work with government health authorities and international agencies at the field level to ensure implementation of standardized health programming.
• Work with the senior management and field teams to plan for future program directions in terms of beneficiary needs, new sites, and/or new programs
• Work with the program team to draft concepts for future funding following the protocols and formats of each relevant donor
• Provide capacity building for junior staff to improve their technical knowledge, program management skills and knowledge in cross-cutting areas such as gender, inclusion and accountability.
• Representation
• Attend health as well as other coordination meetings which are relevant to health department programs and communicate relevant information to the senior management team.
• Ensure maximum visibility of the agency amongst the NGO community
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organization’s Code of Conduct, ethics, values and stand-point with regard to internal and external actors

Human Resources Management

• In close collaboration with the HR Coordinator, participating in the planning, definition and sizing of the health-workforce in the mission and supervising the associated processes (recruitment, validation of medical staff, training/induction, evaluation, potential detection, development and communication). Coaching and directly supporting medical teams in the implementation of the medical activities.
• Ensure that Training needs assessment is conducted periodically to tailor training needs to the findings as well as in accordance with the strategy of the mission.
• Maintain open lines of communications with all field staff

Pharmacy Management

• Work closely with the Pharmacy Manager to ensure effective pharmaceutical management in accordance with GPSU directives, internal SOPs and Pharmacy guidelines.
• Ensures that the field teams are well versed with Pharmacy Information Management system and are adhering with its optimal usage.
• Ensure accuracy and validity of monthly pharmacy reports prior to the submission to the donors.
• Ensure compliance with good pharmaceutical practice guidelines and spearhead rational medical practice in the mission.

Innovation Learning and Development

• Contribute to the development of health informatics tools in accordance with the country and organizational strategy.
• Support the development of relevant contextual tools in close collaboration with the Health Informatics coordinator.
• Drafts and outlines the need for operational research based on the country program needs and leads the health department in devising specific pertinent strategies

Working Relationships

• Work closely with country senior management team and the Technical Unit
• Ensure program progress through communication with Country Director, Logistics Staff and Finance team to ensure coordination of programs supplies are consistent with management of budgets, including budget forecasting and development of spending plans.
• Security
• Collaborate with security officer/CD in order to maintain security of health staff in the field
• Ensure application and compliance of security protocols and policies

Prevention of Sexual Exploitation and Abuse

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Qualification

· Typically a degree in medicine from an accredited medical university; Master’s in Public Health an advantage.

Experience

• 8+ years’ of progressive and relevant work experience in related field, including a minimum 6 years’ experience in overseas programs (preferably developing country or low-resource setting with an NGO) managing programs in primary and secondary health care (maternal and child health, reproductive health, communicable diseases, non-communicable diseases, community health) and emergency response.
• Must have experience with various donors, including UNHCR, UNFPA, ECHO, PRM, DFID, etc. including proposal and report writing.
• Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGO’s; the ability to work with a broad spectrum of people and cultures.

Competency

• Must have excellent communications skills, both oral and written.
• Must have excellent self-motivation skills and be proactive in their work
• Ability to exercise sound judgment and make decisions independently.
• Extremely flexible, and have the ability to cope with stressful situations.
• Ability to relate to and motivate staff effectively
• Creativity and the ability to work with limited resources.
• Ability to assume non-medical responsibilities from time to time to cover for other team members.
• Skills and knowledge in program sustainability and capacity building, public-private partnerships and project monitoring and evaluation (both quantitative and qualitative methods).
• Proven capabilities in leadership required. Strong negotiation, interpersonal and organization skills.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.