UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
What you’ll do:
Utilize the service and sales model to become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services that will best satisfy their current and future needs
Answer routine telephone calls as well as e-mail inquiries, web chat inquiries and written correspondence for the entire organization. Communicate with both domestic and international members and merchants, and provide appropriate answers or referrals.
Investigate member account/loan issues, determine action necessary to resolve the issue, and ensure that action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.
Review, verify, and process new membership accounts. Accept and review consumer loan applications and follow up with appropriate action.
What we’re seeking:
Prior sales and customer service experience in financial services
Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred
Computer proficient, with intermediate Microsoft Office skills
What makes you stand out:
Must be service driven and empathetic
Ability to multi-task, and work well both independently and in a team environment
Who we are:
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
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