Partnership Development Officer

Contract length: 1 year or continuous

Hours: Full time

Location: Home based, ideally working Central European hours

Travel: Minimal

Background

TWB provides language services and multilingual communications support for organizations in diverse sectors, from humanitarian aid to social justice. We use translation and other language services to help increase our partners’ impact.

Role

The Partnership Development Officer is a part of the Fundraising and Communications Team, reporting to the Head of Fundraising and Communications. The Partnership Development Officer will primarily be responsible for scaling up TWB’s partnership program, collaborating closely with TWB’s language services and technology teams.

TWB’s partnership program is an earned income model, whereby TWB provides language services, language technology innovations and services to other non-profits through paid agreements. TWB currently works with over 100 partners from major aid organizations like the WHO and Save the Children to smaller community-based organizations. This person will provide effective leads generation, outreach, communications, on-boarding, sales performance monitoring, and income tracking. The position will also involve database management and administration.

Candidate Profile

We are seeking an energetic and proactive team player to contribute to TWB’s mission. This is the right fit for you, if you:

Know how to successfully sell services:

• You have a history of fundraising, sales, and/or marketing; this is your passion.

• You are familiar with selling and scaling a product or service as part of an earned income model.

• You understand NGOs – international, national, and community-based.

• You want to ensure that the right information and strategies are in place to provide partners with the best service for their needs.

• You listen to partners and colleagues and try to find a solution that works best for everyone.

Keep things simple:

• You can untangle complex services and quickly move conversations.

• You can develop timely, accurate, simple, and clear metrics and reporting.

• You can evaluate trends, particularly in income, and translate data and insights into solutions that address real world problems.

Love teamwork:

• You’re comfortable working with remote and globally distributed teams.

• You’re good at creating and managing relationships with people from diverse areas of expertise.

• You can collaborate to set measurable goals and achieve them.

Value learning:

• You take an analytical, data-driven approach to problem solving, working with HQ and field workers to support disadvantaged people.

• You’re curious and you want to understand why systems are cumbersome — and how to make them better.

• You’re eager to collaborate and learn new systems and platforms, from Neon, to Hubspot, to Quickbooks and beyond

Are driven and self-motivated:

• You are happy to set your own goals that contribute to the overall goals

• You strive to reach beyond your targets.

• You can find motivation and proactively seek input, advice and new ideas.

Care:

• You build strong and trusting relationships.

• You have a good understanding of data privacy issues (GDPR and beyond)

• You’re hands on and willing to do what is needed to help the team.

• You care about social issues — these are the problems you want to solve.

Qualifications

The Partnership Development Officer should be enthusiastic about the importance of increasing access to knowledge through language. This person agrees with TWB´s basic beliefs and values and who can work virtually with team members based throughout the world. The right candidate enjoys working independently and implementing new ideas.

• University degree – preferably in a relevant field (for example, humanities, social sciences, technology, non-profit sales or marketing).

• Demonstrated interest in language and commitment to the TWB values.

• At least one year’s experience of fundraising, sales and/or communications, with a proven track record in developing at least one income stream (e.g. individual donors, or earned income) and a clear aptitude and enthusiasm to learn more.

• Excellent writing and research abilities; writing sample required.

• Strong computer skills, including spreadsheets and database management, ideally with experience of CRM systems, sales and marketing platforms (for example, HubSpot) and cloud software.

• Good interpersonal skills and attention to detail.

• Unimpeachable ethical standards and personal integrity.

Core Values

Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.

Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.

Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Translators without Borders is an equal-opportunity employer, committed to diversity and inclusion, and encourages qualified candidates of all genders and from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.