Product Assurance and Quality Officer

Please submit your application by 03/06/2021 11:59 (Prague time) 
The only means of submitting an application for this vacancy is through the Agency e-recruitment portal https://www.euspa.europa.eu/about/careers-euspa

ABOUT THE JOB:

The Agency is looking for a Product Assurance and Quality Officer with strong organisational skills. The jobholder will mainly provide the management of Galileo Security Monitoring Centre (GSMC) with a technical authority, independent from the operational teams providing the services, verifying that the missions of the centre are properly performed. The jobholder will ensure the maintenance and continuous improvement of the quality referential ISO 9001/2015 at GSMC level, and the compliance of the processes run at the GSMC with the corporate policies established with the Agency’s department responsible for Project Control (PC) and their consistency with the other operational departments processes (e.g. Galileo and EGNOS Services).

The jobholder will become a member of the Agency’s Product Assurance and Configuration Management team within the Project Control Department located in the Headquarter in Prague. The Product Assurance and Quality Officer will be situated in the GSMC, in Saint-Germain-en-Laye and will work under the functional coordination of the GSMC.

TASKS AND RESPONSIBILITIES: 

The jobholder’s main tasks and responsibilities will be in the following areas:

1. Product Assurance:

• Ensure that the services provided and operated at the GSMC are compliant with the level of services expected by the programme and the user and provide an independent review of the deliverables produced by GSMC;
• Organise the GSMC Lessons Learned exercises and participate into the corporate Lessons Learned exercises;
• Follow-up the anomaly resolution processes by (co-)chairing GSMC Anomaly Review Boards and attending GSMC Configuration Control Board;
• Contribute to the GSMC reporting processes;

1. Quality Assurance:

• Perform the flow-down of Agency’s Integrated Management System (IMS) into quality standards applicable to the GSMC and maintain the Quality Management System (QMS) documentation (processes, procedures and tools);
• Ensure permanent compliance with IS0 9001 standard, ensure the continuous improvement of GSMC processes, identify root causes for non-quality, propose and implement remediations;
• Prepare, implement and follow-up internal audits, and support the GSMC participation into external audits;
• Perform in-house training activities on quality management;
• Ensure the day to day management of the outsourced quality support;

1. Coordination at Corporate level:

• Both on Product and Quality Assurance, ensure full coordination and alignment of standards and good practices with the Agency at corporate level;
• Support the Product and Quality Assurance organisation of the Agency.

The position is situated at GSMC-Master site in Saint-Germain-en-Laye, France, with regular missions (and possible detachment) to GSMC-backup site in San Martín de la Vega, Spain, and Prague, Czech Republic.

Language: The above tasks and responsibilities will be conducted in English language, some of them would require a minimum level of French or Spanish.

MINIMUM QUALIFICATION

The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application:

• Have a level of education which corresponds to completed university studies of at least three years attested by a diploma
• Appropriate professional experience of at least three years after obtaining the required diploma
• Be a national of a Member State of the European Union
• Be entitled to his or her full rights as citizen
• Have fulfilled any obligations imposed by the applicable laws concerning military service
• Meet the character requirements for the duties involved
• Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of his/her duties
• Be physically fit to perform the duties linked to the post