Program Director, USAID Staff Care Service Center

Title: Program Director, USAID Staff Care Service Center

Position: Full-time, salaried

Level: Senior

Location: Washington DC

Overview

The KonTerra Group is the prime contractor for the provision of Staff Care Center Services for the US Agency for International Development (USAID). KonTerra manages a Staff Care Service Center that is a physical location and provides confidential support to the Agency’s entire workforce personally and professionally, domestic and international, with a range of confidential individual, managerial, organizational and administrative services. The program is a comprehensive Employee Assistance Program that focuses on building individual, leadership and organizational resilience. It provides confidential face-to-face, telephonic and on-line assistance, referrals and support, work-life and wellness support and develops communications materials.

This full-time position serves as the Program Director for the USAID Staff Care Service Center contract. As the Director of this 16-person team, the incumbent oversees the operations of the Staff Care Service Center, plays a significant role in liaising and blending with the USAID Staff Care Program and ensures KonTerra meets contract deliverables. The position is currently remote and may transition to in-person status in downtown Washington DC contingent on public health guidance and federal agency operating status.

Job Description

The Staff Care Service Center is committed to being results-oriented. As such, the Program Director is expected to achieve the following results.

● Oversee the USAID Staff Care Service Center, supervises Staff Care Service Center staff and leads the integration of Staff Care Service Center services into the overall USAID Staff Care Program.

● Lead the Staff Care Service Center Senior Management team, providing direct supervision to the Senior Clinical Social Worker, the Program/Contract Manager, the Organizational Resilience Advisor Team Lead and the Training Advisor.

● Serves as the primary liaison with the USAID Staff Care Center and other USAID Staff Care Program implementation partners.

● Responsible for short-term and long-term planning and overall implementation for the Staff Care Service Center and related services such as: training/education, virtual clinical and training events, short-term counseling service delivery to staff and eligible family members, communications, program promotion, organizational resilience engagements, critical incident response support and monitoring and evaluation.

● Liaises with subcontractors to ensure that services are provided that meet contract deliverables.

● Proactively engages key stakeholders throughout USAID in relationship to the Staff Care Service Center and available services.

● Serves as the primary USAID Staff Care Service Center spokesperson

● Oversees clinical coverage schedules for the Staff Care Service Center; 24/7 ERP critical incident response on-call coverage/rotation; caseload management and Call Center case routing to ERP clinicians

● Responsible for overall coordination of Staff Care Service Center program deliverables, products, reporting and quality assurance.

● Provides technical support to the USAID Staff Care Center on planning, policy development and overall service delivery.

● Directs Service Center staff involvement in crisis response/management and is available for crisis response/management

Qualifications

● Minimum ten years of experience with eight years working with international development and humanitarian assistance organizations that deal with crisis, emergencies, insecurity, rehabilitation, stabilization and trauma

● Graduate degree in a Mental Health or Organizational Development discipline

● Licensed by the appropriate Federal or State entity to provide mental health and/or resilience and/or organizational development services

● Experience in dealing with post-traumatic stress disorder, societal reintegration, employee burnout, resilience self-care, critical incident response, trauma, organizational resilience, etc.

● Demonstrated ability to lead collaborative, high-performing teams

● Track record of working collaboratively with multiple stakeholders to achieve programmatic results

● Experience managing USAID or U.S. Government contracts

Compensation Package

● The annual salary range is $122,530 – 159,286 (GS-14 equivalent)

● Health, dental, vision insurance

● 401K participation

● 20 days of annual leave and 13 paid holidays

● Paid family/caregiving leave

● Transportation benefits

● Technology package and work from home allowance

● Paid professional development opportunities

About The KonTerra Group

The KonTerra Group exists to support the health and effectiveness of organizations and their people. The KonTerra Group is a leading provider of resilience and staff support services to the international humanitarian aid community. Our government, NGO and private sector clients are diligently supported by a team of seasoned professionals who are passionate about the work we do.

At KonTerra, we are committed to a culture of belonging where differences are valued, and where everyone feels welcomed and empowered to bring their full, authentic selves to work. We support diverse, international organizations, doing some of the most challenging work in the world, and we know, to do our best work, we must reflect that diversity and belonging within our own walls.

The KonTerra Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, political affiliation, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, or any other characteristic protected by federal, state, or local laws.