Re-advertisement: Private Sector Fundraising (PSFR) Associate – Donor Care, GS-6, Jakarta, Indonesia, Post# 114082

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a hero

UNICEF Jakarta is looking for Private Sector Fundraising (PSFR) Associate who will lead the team responsible for managing UNICEF Indonesia’s Customer services, with the goal to continuously improve donors’ experiences, retention and saving rate.

Title: Private Sector Fundraising (PSFR) Associate, Donor Care
Level: GS-6 (General Service Category)
Type of Contract: Fixed-Term, Post #114082 (Case # IDS21033)
Duty Station: Jakarta, Indonesia
Effective Date: 1 January 2021

This is a re-advertisement: applicants who had previously applied will be considered and need not re-apply.

 

How can you make a difference?

1. Oversee the donor care team to deliver the highest level of donor and donation payment data at all times.

2. Ensure the consistent provision of professional, donor-focused customer service:

• Manage enquiries from various sources in a timely fashion.
• Manage follow-up to “Fix” failed Gift and Pledge transactions.
• Train and hire new staff.
• Manage case escalations and ensure all cases are closed.
• Enlist relevant assistance from various internal teams and external party/ies to support enquiries

3. Work closely with Donation Processing Assistant and Customer Service & Data Management Assistant for other matters that may arise.

4. Perform data entry tasks and other reasonably related duties as assigned.

 

To qualify as an advocate for every child you will have…

• Completion of secondary education + six (6) years of experience in Customer Service. Or bachelor’s degree in related areas + three (3) years of experience as mentioned above.
• Proven customer service ability; data entry and knowledge of data management an asset.
• Experience in banking, telco industry or fundraising organization is an asset.
• Experience in team management / supervision of customer service agents is an asset.
• Fluency in English and Bahasa Indonesia.

 

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

• Builds and Maintains Partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others
• Nurtures, leads and manages people

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. This vacancy is open for Indonesians only.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

 

Remarks:

The screening of your application will be conducted based on the information in your profile. Before applying, we strongly suggest that you review your profile to ensure accuracy and completeness. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.