Receptionist

Receptionist

Position Summary:

Ensures smooth operations of the reception area including operation of switchboard and greeting of staff and visitors.  Position hours are 8:30 a.m. to 5:30 p.m. Monday through Friday.

Essential Accountabilities/Responsibilities: 

• Operate a multi-line telephone system and route calls to appropriate parties. Maintains an up-to-date telephone directory. Assists in the location of staff and making meeting announcements by using an all-office paging system.
• Professionally greets visitors and staff, answering any questions and providing directions as needed.  Alerts staff of visitors.  Liaises with building security to approve visitor entry, and confirm they are fully vaccinated.
• Administers hoteling locker reservations and maintains up to date records of assignments
• Ensure the reception area is tidy, presentable and the necessary materials (PPE, stationery supplies, etc.) are available. 
• Maintain office security by following safety procedures and controlling access via the reception desk. Secures the 8th-floor lobby area at the close of business.
• Ensures the Office Management team is notified in a timely manner of all packages arriving to the front desk for delivery.

Peripheral Accountabilities/Responsibilities (Non-essential)

• Provides assistance and support as needed on special projects to the Front Office

Parameters

• Incumbent operates under general direction, receives direction on most processes and methods and is assigned most work.
• Incumbent serves as a resource and provides general guidance to others as needed.
• Incumbent regularly interacts with staff at all levels within NDI.

Required Qualifications

Education 

• High school diploma or equivalent.

Experience

• One year of experience as a receptionist. 

Knowledge, Skills, and Abilities 

• Excellent oral communication skills.
• High level of interpersonal skills and professional presence to effectively interact with staff and visitors.
• Attention to detail, with a propensity to complete work accurately with a focus on quality.
• Capacity to work both independently and as a member of a team.
• Strong sense of cultural awareness.
• Ability to interpret equipment manuals and other similar documents.
• Working knowledge of PC-based word processing and spreadsheet applications; knowledge of Google Suite tools preferred.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to maintain professional dress code during work hours.
• Ability to lift up to 25 pounds.

Work Environment 

This position works in an office environment, however occasional evening and weekend work may be required, as well as attendance at external events.

Physical Requirements

• Sitting/mobility—to work at a desk and move around work areas.

• Speaking/hearing—to engage orally in conversation with others and conduct presentations.
• Seeing—to effectively use a computer screen for reading and interpreting printed materials, memos and other paperwork.
• Reaching/handling—to input information into computer systems and retrieve and work with appropriate paperwork, equipment and supplies.

ADA Notation:

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Comment:

This is a union position to be represented by the Office and Professional Employees International Union (OPEIU) Local 2.

Candidates must be legally eligible and authorized to work in the U.S. NDI does not provide sponsorship.  

As a result of COVID19, this position will start in a remote capacity. However, when the office re-opens, this position will be based in our Washington, DC office. NDI does not cover relocation costs for this position.

NDI welcomes and supports a diverse, inclusive work environment. As such, our commitment is to promote equal employment opportunities (EEO) for all applicants seeking employment and NDI employees. NDI makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, or reproductive health decision making.  Additionally, harassment or discrimination based on these characteristics will not be tolerated at NDI. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities and qualified individuals who have limitations due to pregnancy, childbirth, breastfeeding, or medical-related conditions.

To apply for this position, please visit the NDI website at: www.ndi.org/careers.

 

 

 

 

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