Address: Beirut, Lebanon
M: +961 3 100415
E: [email protected]
Nationalities: Lebanese; Armenian
EXPERIENCE
Byblos Bank SAL – (Jan 2014 – Present)
Foreign Banking Units Coordinator and Executive Assistant to AGM/DGM
Provided complete support and a full range of administrative services to the
AGM and DGM.
Maintained 100% confidentiality with sensitive information, financial data,
and records according to bank policy.
Assisted the foreign subsidiaries of the Bank and act as a mediator between
them and Byblos Bank Lebanon.
Kept a record of issued memos and reports between the bank and the different
local and international official bodies.
Enrolled Byblos Bank Europe clients on the Corporate Internet Banking
platform and liaised between them and the bank’s support departments to
resolve proactively any technical issues, while exercising tact, diplomacy and
discretion.
Followed up and kept track of issued credit application files received from the
bank’s foreign entities. Analyzed data and prepared end of year report.
Assisted in the execution of international account openings.
Developed and implemented different tracking mechanisms for the bank’s
foreign entities to pursue deadlines, contract renewals, policies, and travel
expenses.
Developed an electronic file management system to maintain files by
overhauling the department’s existing filing structure, thus shifting to 60% soft
archiving. Improved existing administrative forms and procedures.
Prepared the annual budget of the division’s administration.
Coordinated all domestic and international travel arrangements and hotel
accommodations. Reported travel expenses.
Organized 5+ physical or virtual meetings per month and the logistics,
including scheduling, preparing facility, needed materials, technology and
documents.
Oversaw inventory of office supplies, including ordering, requisitions, stocking
and shipment receiving; managed the annual supply budget.
Catalyzed productivity and efficient operations through skillfully interfacing
with various departments, uncovering potential bottlenecks, and facilitating
improvements that help with smooth operations.
Conducted research and analysis as needed.
Carried out other daily administrative tasks such as:
o Type correspondence, reports, memos and other outgoing letters.
o Answer telephone calls.
o Fix appointments and schedule meetings.
o Arrange reservations for business trips.
o Collect, screen, and deliver mail to recipient.
o Manage to transmit messages on time.
o Sustain a database to track and follow-up the various pending issues of
the Foreign Banking Units division.
Gresam Company Ltd. (March 2007 – April 2012)
Quality Responsible, Marketing and HR Officer
Participated in establishing the Quality Management System of the company.
Followed up on its implementation through internal and external auditing.
Assisted in developing department procedures.
Triggered customer satisfaction surveys, analyzed results and improved upon.
Promoted awareness of customer requirements throughout the company.
Handled all communications and administrative tasks of the Marketing
Department.
Created, updated and maintained a database of all contractors, consultants,
different architectural, engineering and design firms; current and new projects
in the Middle East and the Arabian Gulf.
Managed the development of the company’s marketing tools, catalogs and
primary website.
Developed an HR procedure in full agreement with the General Manager of the
company.
Discussed personnel needs with the GM and triggered preventive/corrective
actions.
Assured all employee files are up to date.
Searched for new employees by placing announcements when needed.
GE Healthcare / Medical Professionals SAL Offshore (March 2003 – July 2006)
As Clinical Solutions Responsible:
MP management throughout MEACAT.
Defined content of product & service offerings adapted to the various
geographic zones covered by MP. Tailor offerings & pricing policy to address
limitations within different markets & different market sectors.
Developed tracing mechanisms and reporting tools with GEMS & the VIP
channel partners to monitor opportunities, and track leads to orders.
As Clinical Applications Specialist:
Conducted on-site clinical application trainings on GE radiology equipment,
throughout Middle East, Africa, Eastern Europe, and Arabian Gulf.
Ensured safe & effective use of the equipment while maximizing functionality
& productivity.
Actively marketed extended offerings of Software, Accessories & Services.
Supported equipment sales through demonstrating GE radiology systems
during international congresses in Turkey, Dubai, Qatar & Vienna.
SKILLS
Microsoft Office (Word, Excel, PPT, Outlook)
Oracle
Customer Support
Time Management
Calendar Management
Travel Arrangement
Organization
Detail Oriented
Languages: Fluent in English, Arabic and Armenian.
EDUCATION
American University of Beirut (AUB)
Diploma in Radiation Technology (Sept 2002)
Associated with Clinical Training at AUBMC (Oct 2000 – Sept 2002)
TRAININGS & CE
Finance for Non-Financials by Byblos Bank SAL (Oct 2019)
FATCA (Oct 2014)
Ethics and Fraud (Feb 2014)
Internal Audit Certificate by Management Mix (2008)
CERTIFICATES & AWARDS
Certificate in Internal Quality Audit for ISO 9001 from Management Mix (June 2009)
Certificate in “Finance for Non-Financial Managers” from Formatech (Feb 2006)
“Certificate of Competence” from GE Healthcare (2005)
Management Award from Medical Professionals (2005)