Rwanda IT Operations Specialist

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, our farmers harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

IT Operations Specialist  reporting to IT Manager to provide staff management and mentorship, project planning, management and execution in a culturally diverse work environment, following department’s vision and goals to the realize staff career goals. You require managerial skills, project coordination competencies and an understanding of technical skills and IT networking. Experience in report writing and documentation are an added advantage.

Responsibilities

Managerial 

• Manage staff and hold weekly check-ins.
• Manage tasks and projects for your team to ensure delivery.
• Provide mentorship to your team.
• Maintain minimum manager standards.

Strategic Team and Department Planning : Work with ITO Manager Rwanda to:

• Create department’s projects to match the program’s vision and goals and goals.
• Plan and promote adherence to long-term calendaring for ITO projects
• Coordinate monthly, weekly, quarterly and annual meetings for the ITO department.
• Coordinate the production of ITO Service scheduled reports.
• Help communication between ITO Department and OAF staff

Projects Planning and Oversight

• Help scope on ITO projects
• Lead efforts to run projects aimed at creating value to the business and improving ITO across Rwanda
• Keep track of ITO projects status, identify risks to the said projects and work on mitigation strategies for said risks.

IT Asset Management

• Manage Rwanda inventory
• Implement inventory management techniques to ensure inventory data integrity and consistency.

Technical support

• Demonstrate working knowledge of ITO Service (hardware and software technical support) and ITO Networks (Basic IT
• Networks design, maintenance and troubleshooting).
• Work with ITO Manager RW to coordinate IT Service activities.
• Coordinate scheduled and on demand maintenance on user computers.

Specialized Functions

• Staff interaction: (includes ; Induction of new staffers and onboarding presentations to new OAF staff)
• Train IT officers.

Documentation

• Manage ITO documentation. Coordinate the creation, updating, organization and management.
• Any other tasks as may be assigned to you by your supervisor.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

We are looking for an IT professional with 2+ years of work experience and ideally a demonstrated passion for our mission. Specific qualifications include:

• 1+ years experience managing 1-3 team members
• Experience to provide mentorship and guidance to direct reports to grow careers.
• Interpret organizations/department visions and goals and map out team , technology and people projects to attain those
• work with leadership to lay high-level plans and provide technical interpretation
• Demonstrate working knowledge of ITO Service (hardware and software technical support) and ITO Networks (Basic IT
• Networks design, maintenance and troubleshooting). experience in coordination of projects that involve multiple cross departmental partners
• Experience in writing and coordinating the writing of technical and nontechnical documentation

Preferred Start Date

As soon as possible

Job Location

Rubengera, Rwanda

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Rwanda. 

Application Deadline

8 June 2021

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.