Support Specialist

JOB DESCRIPTION: Support Specialist

Job Summary

The Support Specialist is responsible for the following tasks and will report to the Area Director.

Job Qualifications

Qualifications include basic computer skills, ability to complete multiple tasks simultaneously, strong attention to detail, and a desire to work with multi-ethnic populations. Additional language preferred.

Job Responsibilities

Reception. Duties include:

• Answering phones and routing messages
• Sorting mail, processing incoming and outgoing faxes, and filing
• Maintaining office supplies and completing purchase orders
• Greeting and directing visitors and advising staff of appointments
• Assisting with check distribution
• Manage client appointments for various staff and programs

Coordination of apartment set-ups and donation drives. Duties include:

• Serve as contact for calls regarding donation pickup.
• Managing thank you letters and donor tax receipts
• Organizing donation pick-ups, including U-haul activities

Tracking volunteer activities. Duties include:

• Tracking volunteer time sheets and activity logs for government reporting
• Notifying community of volunteer needs
• Assist with volunteer orientation and paperwork as needed

Assisting staff with government reports and intake procedures.

Duties include:

• New case file setup for various programs

• Entering client data into program databases – RCA, IRIS

  • Attending trainings as needed.

• Maintaining accurate records through case file maintenance, recording of client activity,

and filing

• Attend trainings and meeting as requested by Area Director

• Adheres to policies related to boundaries with youth.

• Attends required abuse risk management training.

• Reports suspicious and inappropriate behaviors.

• Follows mandated abuse reporting requirements.

• Adheres to job specific abuse risk management responsibilities.

• Ensures unused rooms and closets remain locked; routinely monitors high-risk locations (locker-rooms and bathrooms), etc.

• Front desk personnel ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.

Assisting with other duties as requested by the Area Director.