View Vacancy – Corporate Services Officer

The British Embassy in Muscat is looking for a dynamic team player to take up the position of Corporate Services Officer grade A2 (L) to start in April 2021.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Main Purpose of the Job:

The successful candidate will be working alongside the Head of Corporate Services, Estate Manager and Corporate Services Team to provide support for the HR function at Post and Residential Property and Furniture Management for UK based staff.

This role reports to the Head of Corporate Services.

Main Duties and Responsibilities:

Human Resources:

• Work with the Head of Corporate Services to manage and support the HR function at post
• Work collectively with the regional HR Hub, CS team, Post Security Manager and Line Managers to ensure all recruitment, security and immigration processes are followed and completed for new staff
• Oversee and support the on-boarding and departure of UK based and local staff in conjunction with Line Managers to ensure processes are followed and completed
• In alignment with the regional HR Hub develop, review and implement HR policies and Terms and Conditions for locally employed staff
• Plan and prepare internal communication to support local HR processes such as Employee Engagement Surveys and Performance management cycles
• Update and maintain staff files, including document archiving to ensure compliance with data protection and privacy legislation
• Act as the central point of contact for all medical insurance issues, contract additions and queries

Estate Management:

• Responsible for the selection of rental properties for incoming UK based staff
• Align with local stakeholders to ensure properties meet FCDO and Health & Safety, and meet the requirements of the officer (as far as possible)
• Responsible for the budget management and administration of rental properties to ensure timely processing of agreements and renewals. This includes the management of the Pyramid Asset Management System for Post.
• Undertake property Walk-in and Walk-outs for UK based staff on arrival and departure to ensure findings are addressed and solved in alignment with landlords, staff and the wider CS Maintenance team and checklist are signed and archived.
• Responsible for the furniture allocation for UK based staff, including demand, budget, order and inventory management and administration

Management:

• Line management of the Reception role (1 FTE) on day-to-day operations, including Performance Management and Appraisal.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key Competencies:

The candidate will need to demonstrate the following competencies and the values of who we are during the interview:

• Managing a Quality Service: Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Collaborating and Partnering: People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
• Changing and Improving: People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. 
• Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.

Our Values:

Who We Are is a statement bringing together the six values that most important in helping us to deliver for the UK internationally. Wherever we work in the world, we share a set of values that guides our decision-making, sets standards for our behaviour and helps us deliver the UK’s national interest internationally.

These values are underpinned by the UK Civil Service values (Integrity, Honesty, Objectivity, Impartiality) and complemented by values all One HMG colleagues bring from their own department, service or administration.

• Holds a degree level qualification or equivalent workplace experience.
• Excellent customer service skills, with a key focus on communication (both written and oral) in English. Able to express ideas and messages clearly and concisely.
• Strong organisational and analytical skills. Ability to organise and prioritise workload, organise records, and meet deadlines and changing priorities whilst maintaining close attention to detail and without compromising the quality of the work.
• Team player, with proven ability in collaborating and supporting others to deliver results whilst also capable of working on their initiative and adapting to changing priorities.
• Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved.
• Very good level of IT skills and proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).