Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Protocol, Visits and Events
Main purpose of job:
Support all protocol and logistics activity at post. Liaise with local authorities to assist diplomatic staff and their families to obtain and maintain diplomatic cards, visas and other official identification. Work closely with the Community Liaison Officer (CLO) and the Corporate Services Team to ensure that arrival and departure processes run efficiently.
Roles and responsibilities / what will the jobholder be expected to achieve? :
Arrivals and Departures at Post 30%
- Support the Corporate Services Manager on the arrival and departure processes for diplomatic staff and their families ensuring processes are efficiently managed to meet required deadlines.
- Maintain records on current and future arrivals and departures to ensure proactive administration.
- Contribute to and attend ‘warm’ calls for diplomatic arrivals.
- Work with the CLO on creating and maintaining post welcome and departure packs. Seek and collate regular feedback from customers.
- Build strong relationships with external contacts to ensure an up to date understanding of local requirements.
Protocol Administration 50%
- Continually improve protocol arrival and departure processes.
- Complete internal and external returns related to diplomatic staff and their families.
- Advise and support the visa process for work-related travel for diplomats.
- Complete import and export processes for diplomatic staff and their families (vehicles, heavy baggage and airfreight).
- Provide regular, clear and timely updates on protocol issues at post.
Logistics 20%
- Assist in obtaining customs clearance for diplomatic shipments including airport access.
- Provide support for other members of corporate services as required.
- Act as back up to the CLO during periods of absence.
- Administrative/executive experience
- Comfortable with a process driven role, enabling our frontline teams to deliver
- Ability to manage detailed processes
- Commitment to customer service
- Fluent written and spoken English and Spanish (minimum level required C1 under the CEFRL or equivalent)
- Experience working with Government
Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
10 January 2021
A1 (L)
Full-time, Fixed term, with possibility of renewal
36 (Monday-Thursday: 0900-1730; Friday: 0900-1300)
Latin America and Spanish speaking Caribbean
Chile
Santiago
British Embassy
1
CLP 1,052,824 (gross) plus CLP 74,000 lunch allowance (net)
15 February 2020
Must have the legal status to live and work in Chile.
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Jobholder will be working both remotely and in-office, but will be working in-office once normal operations resume.
Initial fixed term contract of 3 months, with possibility of indefinite contract after.
The British Embassy Network offers a strong benefits package. This package includes generous vacation and leave time, flexible working patterns, and enriching learning and development opportunities.
Learning and Development:
- Compulsory online training courses include Diversity and Inclusion.
- The British Embassy has an active L&D Committee and offers a wide range of in-house training and funding for external training on policy and programme work.
To help us with our recruitment effort, please indicate on the application form /cover letter where (ngotenders.net) you saw this job posting.