View Vacancy – DXB – Learning and Development Designer (Data and Analysis) C4(L)

The British Embassy Dubai has a vacancy for a Learning and Development (L&D) Designer (Data and Analysis) to support the Foreign, Commonwealth and Development Office’s (FCDO) Data-driven Diplomacy and Development Team and the International Academy. The role is a fixed-term contract of one (1) year.

The purpose of Data-driven Diplomacy and Development is to help all staff across the FCDO give better advice, make better decisions, improve delivery, be more influential, and achieve better results by using good data and analysis. Part of this work focuses on developing L&D in support of the FCDO’s ambition to be ‘best in class’ at using evidence, data and digital to inform our policy and our action.

The International Academy (IA) provides innovative and creative learning solutions to meet the needs of over 17,000 staff working internationally across the FCDO. The IA’s goal is to provide professional learning and development that builds expertise and agility to enable Her Majesty’s Government of the United Kingdom of Great Britain and Northern Ireland (HMG) to be a world leader at operating internationally.

This role is based in the IA’s Learning Design Team (LDT) and will involve working in partnership with a range of stakeholders to lead the design and development of a new foundation level data and analysis curriculum, for non-specialists. The key to this role will be the ability to quickly develop strong relationships with important stakeholders, gain a deep understanding of their aims and objectives and work with them to co-create the curriculum at pace.

You will have experience of designing L&D solutions to develop knowledge and skills related to sourcing, analysing, evaluating, and presenting data for a diverse workforce. You will also have extensive experience in leading and managing projects, often single-handedly, along with strong instructional design and development expertise.

The role will evolve in accordance with the development of the curriculum, so the successful incumbent should expect to be flexible and adaptable to changing priorities, including working across teams. The role will require occasional international travel.

This job can be based Dubai or Madrid. If you are interested in applying to more than one location(s), you should submit an application for each. Please go to https://fco.tal.net/candidate and search the location and job title and click Apply. 

Duties and responsibilities:

You will work with stakeholders to:

• lead on the strategic design of a foundation level data and analysis curriculum that will promote a consistent and effective data literate culture in the organisation
• proactively lead and influence stakeholders on appropriate digital and non-digital options within the curriculum
• develop engaging and innovative learning experiences and products; apply modern learning and instructional design theories, practice, and methods to your work
• research, curate, and develop appropriate content that aligns to the curriculum outcomes in collaboration with subject matter experts; edit and redraft complex language to enhance uptake, retention and transfer; write effective storyboards, instructional text, audio and video scripts
• build effective e-learning products using authoring tools such as Articulate 360; support the development of digital assets such as videos, podcasts and infographics
• work with the evaluation team to develop an appropriate evaluation strategy for the curriculum and products within it; ensure continuous improvement through data-driven analysis of user needs, behaviours and preferences; support stakeholders to carry out user-testing and evaluation using target audience groups and revise the design and products based on the evidence
• practically apply effective project management and design methodologies such as agile and design thinking to your work; work effectively in a global and virtual project team to ensure quality and timely delivery of shared objectives and project outcomes

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis. 

Key competencies required:

• Collaborating and Partnering – Being a team player who creates and maintains positive, professional and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information appropriately, and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions. Being approachable, delivering business objectives through creating an inclusive environment, encouraging collaboration, building effective partnerships including relationships with Ministers and welcoming challenge however uncomfortable.
• Making Effective Decisions – Using sound judgement, evidence, and knowledge to arrive at accurate, expert and professional decisions and advice. Being careful and thoughtful about the use and protection of government and public information to ensure it is handled securely and with care. Reaching evidence-based strategies, evaluating options, impacts, risks and solutions and creating a secure culture around the handling of information whilst aiming to maximise return while minimising risk and balancing a range of considerations such as social, political, financial, economic, legal and environmental to provide sustainable outcomes.
• Delivering at Pace – focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
• Leading and Communicating – Showing our pride and passion for public service, leading from the front and communicating with clarity, conviction, integrity and enthusiasm. Championing difference and external experience, supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens. Managing and engaging with people in a straightforward, truthful and candid way, and upholding the reputation of the organisation.

• Minimum of 5 years’ experience in an L&D design and delivery context, either in the public or private sector
• Experience of designing L&D solutions or materials to develop knowledge and skills related to data and analysis
• Professional qualification in L&D or equivalent
• Significant experience in an L&D consultative or business partnering role; the ability to build and maintain trusted and credible relationships with key stakeholders quickly
• Demonstrable experience of instructional design theories and models and their practical application; experience of design thinking and user experience (UX); ability to identify the best learning delivery formats for a specific set of learning outcomes
• Demonstrable ability to produce innovative learning design solutions; comfortable using authoring tools such as Articulate Rise and 360, gomo, Captivate, or equivalent
• Significant experience of leading and working with agile projects; ability to lead end-to-end learning solution delivery
• Proven ability to work on multiple project elements simultaneously in an environment of high activity, competing priorities, and time pressure
• Highly organised, detail oriented with an openness to new ideas and creative approaches to problem solving
• IT literate and well versed in the use of Microsoft Office applications (Word, Excel, PowerPoint, and Teams)
• Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication (C2 level according to Common European Framework of Reference for Languages)