Department for International Trade roles (DIT)
DIT
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
Please note that due to Covid-19 outbreak, the start date of employment mentioned in the advert is tentative, subject to normal business of British High Commission. All recruitment campaigns will remain open for applications, we will progress the recruitment process as swiftly as possible and continue to review all applications, monitor progress and developments. We will be in touch with you for the interviews/ should there be further updates on the application, however given the circumstances, kindly expect some delay in response and please reach out to [email protected] if you have any further questions.
Main purpose of job:
This is an exciting time to join the Department for International Trade (DIT). Our aim is to promote British trade and investment across the world which is vital for the prosperity of the UK. DIT brings together policy, promotion and financial expertise to break down barriers to trade and investment in markets across the world to help businesses succeed. This is a great opportunity to be part of an international team that contributes to the success of the UK’s trade goals.
The Enhanced International Support Service (EISS) programme is DIT’s pionerinng new global initiative designed to help drive exports from high potential small to medium sized entrorises (SMEs) based in the UK into new markets, providing free off-the-shelf advice/data on specific markets and regions. Based in South Asia, one of the fastest growing and most dynamic regions accross the globe, this is a challenging and exciting opportunity to lead the newly established Triage Hub located in the Deputy High Commission in Mumbai.
As the Triage Hub Manager, you will be the first point of contact for UK SME enquiries in the EISS Hub, responsible for making informed and timely decisions on the best approach for each enquiry and customer. With the opportunity to call and speak directly with SMEs, you will require broad understanding of the strengths and weaknesses on the EISS network and team, and the Overseas Referral Network (ORN) suppliers. You will be the first level of oversight of services delivered by EISS Trade Advisors, and will be expected to maintain a regional view, advising companies on availability of export support material available.
Roles and Responsibilities:
- Working with the Regional Manager you will support the running of the South Asia Hub through responsibility for the following:
- Review and respond to all enquiries sent to the Hub. Adopting an effective relationship management approach for UK SMEs.
- Record, allocate, track, trace and report all SME approaches, manage follow-up actions from enquiries and facilitate consultative client discussions with EISS colleagues and other key stakeholders.
- Analyse data on enquiries and support the hub manager in drawing out key conclusions for South Asia management.
- Work with the DIT Marketing and Communications team to create materials to promote the EISS Hub.
- Conduct market research by sector, country and region and prepare documentation and data to support SME business and internal DIT South Asia reporting tools including devising metrics and compiling reports.
- Provide ad hoc administrative support to the Regional Manager as required.
- Manage follow-up actions from enquires, including objections, and facilitating consultative client discussions and across communication mediums.
- Monitor and manage budget, keeping track of spend, forecasts and charging codes.
- Line management responsibility for one A2 EISS Triage Hub Assistant.
Language requirements:
Language: English, Hindi
Level of language required: Excellent written and spoken English and excellent spoken Hindi
Learning and development opportunities (and any specific training courses to be completed):
The Deputy British High Commission in India and the Department for International Trade offer excellent training opportunities to employees. A successful candidate will be asked to complete an induction course and further training will be offered tailored to individual needs. The candidate will need to travel within India and internationally (COVID permitting), with opportunities to travel to the UK for sector related events and training courses.
Working patterns:
Full time. The Deputy British High Commission New Mumbai is currently working the majority of the time from home due to the pandemic. Regular working from home options may be available in line with the prevalent Post policy.
You will occasionally be required to support activities and events outside of normal working hours and have to travel, depending on business needs.
Qualifications:
A graduate/postgraduate degree or equivalent qualification. Candidates without the required educational qualifications but with exceptional practical experience will be considered.
Essential:
- At least 2-3 years experience working in a customer facing and/or trade related job.
- Ability to work under pressure and to tight deadlines.
- Working with regional and virtual teams.
- Strong IT skills in Word, Outlook, Excel, PowerPoint.
- Strong interpersonal skills, comfortable dealing with senior officials and businesspeople.
- Confident in handling data and interpretation of data.
- Can do attitude and resourcefulness in solving problems.
Desirable:
Experience working in a regional role, preferably the South Asia region.
Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace
12 December 2021
B3 (L)
Fixed Term, Full-time
40
24 months
South Asia & Afghanistan
India
Mumbai
British High Commission
1
INR
INR 67,767 per month plus 12% provident fund and 6% Special Allowance
1 February 2022
For BHC candidates, the Local BHC Terms & Conditions will apply.
For other than BHC candidates, Basic Salary will be INR 67,767 per month together with a 12% provident fund and 6% Special Allowance.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family.
No relocation or any other related costs or assistance will be provided.
Please note – BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, eg. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’
To Apply:
Please note applications without (a) and (b) will not be considered.
A. Complete the Online Application Form
B. Complete the Motivation and Competency Segment in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers, else the applications will not be considered.
We will accept only online applications by 12 December 2021 till 23:55
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.
Please note – Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
The appointment will be subject to Police Verification and other checks including references, medical, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.