Other British Government Departments (Partners across Government, including UK Visas)
NCA (National Crime Agency)
Main purpose of job:
The successful candidate will be responsible for general maintenance of computer equipment and for the identification and subsequent resolution of technical problems. The technical support provided must promote the efficient and effective use of IT across all platforms used by the British embassy.
This role will require travel both within Bogota and around Colombia, with occasional travel outside of Colombia for engineering support or for training courses. The successful candidate will also sometimes be required to work flexible hours and occasionally at weekends.
Roles and responsibilities
First and second-line troubleshooting across a range of different systems belonging to the British Embassy in Colombia.
The IT support engineer will be responsible for general maintenance of computer equipment, for the identification and subsequent resolution of technical problems. The technical support provided must promote the efficient and effective use of IT across all platforms used by the British embassy, in a polite and respectful manner.
This role will require travel both within Bogota and around Colombia, with rare travel outside of Colombia for engineering support or for training courses. Also the successful candidate will be required to occasionally start work early, finish late and work weekends if needed.
Technical Experience – Software
The areas below indicate some of the principal tasks and responsibilities.
- Software Install and test new software
- To ensure all current installed software at all sites works on all computers and servers without issue and is kept up to date.
- Considerable experience required with: Windows Server Family 2003-2012, Anti Virus Enterprise Solutions and Windows 7.
- Some experience required with: MySQL Databases, MySQL Troubleshooting, PhP and Linux (CentOS),
- Ensure the anti-virus software is installed, kept up to date and working properly at all sites.
- Technical Experience – Network Management
- Check network links are fully operational with ability to fault find links if necessary. The types of links installed are ADSL, Microwave, Phone and E1.
- Required experience in fault-finding network infrastructure (cable and patch panels, hubs, switches, wireless network systems), firewalls routers and keep a log of any problems encountered.
- Carry out routine network maintenance tasks: replace cabling,
- Monitor fault reports
- Follow supplier’s recommended procedures in regards to the correction of any faults found.
Essential on arrival:
Experience with Virtual machines
Networking Issue resolution
Installation of Operating Systems
MySQL/SQL
Windows Server 2016+
Must have the legal right to work in Colombia.
Language requirements:
Language: English
Level of language required: Basic-Intermediate
Desirable:
Microwave link configuration and installation
Changing and Improving, Leading and Communicating, Managing a Quality Service, Delivering at Pace
8 November 2021
B3 (L)
Full-time
35
Latin America and Spanish speaking Caribbean
Colombia
Bogota
British Embassy
1
COP$5,968,867
20 December 2021
Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.