Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services
The British Embassy in Moscow is part of a world-wide network, representing British political, economic and consular interests overseas and is looking for an IT Support Officer Assistant.
Working within the corporate services section, this role provides efficient, high quality IT support, to staff at the British Embassy Moscow. The successful applicant will work alongside the lead ITSO to ensure the smooth running of IT services across the platform.
The successful candidate will need to help deliver operational and strategic IT projects in cooperation with London based teams and be able to demonstrate flexibility to the operation of a range of tasks. Self-motivation will be a key asset.
Some IT knowledge would be an advantage but the role offers an ideal opportunity for someone interested in this field and who is willing to learn more, the opportunity to develop further skills.
The nature of the role requires a level of security clearance only available to nationals of English, Australian, Canadian, New Zealand or US origin.
Main duties and responsibilities:
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Working along-side the lead ITSO the officer will help provide a focal point for IT users in the embassy to all IT related queries, by acting as the local Help Desk support, responding to queries.
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Build a strong working relationship with colleagues on the London Helpdesk to resolve IT issues when necessary.
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Support IT infrastructure management and upkeep of servers, systems, network and application support.
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Maintain Embassy’s IT infrastructure, reporting incidents and degradations in performance to Helpdesk.
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Prepare local user guides and manuals for standalone systems, IT and technical systems, induction for newly appointed staff and adhoc training.
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Deliver IT project solutions, present own ideas in line with the FCDO rules considering feasibility at Post, oversee and control of delivery, if applicable.
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Support and maintain up-to-date Post Information Asset Register (IAR) to ensure that information assets are managed in accordance with official policy and guidance.
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Manage rollout of new centrally designed computer based programmes.
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Stakeholder engagement with local telecom, IT suppliers.
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Support users in operating Microsoft Teams.
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Act as a support role for corporate services activities on an ad hoc basis in particular for holiday cover and at peak work times. This may include finance and procurement activities.
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Fluent in English (C1, according to CEFR*);
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Logical and systematic approach to problem solving.
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Ability to handle multiple tasks.
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Ability to work as part of a team and independently.
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Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues and to service providers.
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Strong interpersonal and written communication skills.
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Self-motivated to seek innovative solutions.
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Strong customer service focus.
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Experience in IT hardware and software.
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Experience in fixing IT faults and maintaining IT related equipment.
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Experience in managing IT systems.
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College or degree qualification in IT, telecommunications or related technical systems.
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Previous experience working in a foreign diplomatic mission or an international organisation.
Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service
29 August 2021
A2 (L)
Full-time, Permanent
35
Europe, Eastern Europe & Central Asia
Russia
Moscow
British Embassy
1
79,949 RUB ( gross monthly salary)
1 October 2021
This is a full-time permanent contract, 5 working days, 35 hours net per week.
The monthly salary for this position is Rub 79,949 gross, A2 (L) level, paid 13 times a year.
The successful candidate will be subject to professional background check and security clearance.
All applicants should have a pre-existing legal status to live and work in Russia. The British Embassy does not facilitate/sponsor visa applications and work permits.
Applicants must hold a full passport valid for at least 12 months for any of the following: United Kingdom, USA, Canada, New Zealand, Australia.
All applicants should submit a scanned copy of their passport bio page and resident permit. (when completing your application, you will be given the option to attach CV, please upload a copy of your passport in here).
We also offer:
- An interesting and varied job in an open, modern management culture;
- Performance related pay scheme;
- Comprehensive learning and development opportunities;
- Excellent working environment in central location with on-site facilities including cafeteria, bar, gym, tennis court, squash court and swimming pool;
- Private medical cover including dentistry
Staff recruited locally by the British Embassy in Russia is subject to Terms and Conditions of Service according to local Russian employment law.
Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.