Department for International Trade roles (DIT)
DIT
Main purpose of job:
This is an exciting time to join the Department for International Trade (DIT), responsible for bringing together policy, promotion and financial expertise to break down barriers to trade and investment, delivering a new trade policy framework following the UK’s departure from the EU, and promoting British trade and investment across the world.
The Enhanced International Support Services (EISS) programme is the UK’s Trade Support services programme, ensuring the delivery of a quality service to up 5,000 small and medium sized businesses looking to export to overseas each year. In the Asia Pacific region, there will be an EISS Hub managing enquires who will then work with EISS Market Advisors across the region who would guide local delivery of the service.
As Senior Market Advisor for Malaysia, you will ensure local delivery of service to UK companies. You will work with companies to understand their requirements, analyse their options in market, conducting free market research and supplying relevant market information as appropriate. You will be asked to cover a cross-section of sectors and types of enquiry and will need to be adaptable to this – providing credible advice to a range of companies, whilst not being able to be expert on every sector. You will utilize a wide range of external sources of information and where relevant suggest companies suitable for B2B meetings.
This role may also be required to offer regional support and coverage to other South East Asian Markets.
You will, with support from the Hub, manage the local Overseas Referral Network (ORN). The ORN will comprise potential suppliers of follow up advice and support for UK businesses. You will source potential suppliers, meet with them, and have an oversight of the services they deliver. Though ORN services are delivered outside of DIT, you will monitor customer satisfaction and will be able to add or remove companies from the ORN.
You will report to the Deputy Country Director in DIT Malaysia, housed at the British High Commission in Kuala Lumpur.
Roles and responsibilities / what will the jobholder be expected to achieve?
As this is a new role to deliver a new service, roles and responsibilities may evolve and the jobholder will need to be flexible and adaptive. Below is an indication of the likely core aspects of the role:
Account Management and Market Enquires
- Increase the value of UK exports by being the main point of contact for small and medium sized businesses looking to export to the market, providing advice on the complexities of market entry, and advising on options for making progress. This requires an in-depth review of the market, research and knowledge of the UK businesses looking to export.
- Secure good relationships with horizontal and sector stakeholders, both in the Malaysian government and the private sector, to continuously improve the quality of services.
- Work with the Asia Pacific EISS Hub and colleagues in neighbouring markets to maintain and increase regional market intelligence to promote dialogue with clients and the UK ITA network.
- Proactively build demand for UK goods and services within the local market, seeking out export opportunities and tenders, and identifying and building relationships with major local businesses and importers.
- Produce, research and keep up to date various ‘off the shelf’ market information products. These may include overviews of key sectors of interest, as well as ‘how to’ guides relating to core aspects of exporting to or investing in country. Ensure export account management processes are followed and businesses are linked in to the International Trade Advisor Network in the UK.
Overseas Referral Network
- Create, update and expand the local Overseas Referral Network, ensuring that service providers meet the standards required to qualify and maintain status as members.
- Track service delivery by ORN members, to ensure it remains fit for purpose, monitoring customer feedback and intervening as appropriate.
- Work with the Asia Pacific EISS Hub and colleagues in neighbouring markets to feed in and feed off good practice across the region on ORN management
Resources managed (staff and expenditure):
No staff to manage- opportunity to use a small budget to develop knowledge and network
Essential on arrival:
- At least 3 years’ experience in a customer-facing or international trade-related job
- Capacity to adapt and deliver results in a start-up environment
- Knowledge of working with with government and business in Malaysia
- Strong customer service and stakeholder management skills, comfortable dealing with people at all levels
- Ability to produce high quality work under pressure and to short deadlines
- Excellent communication, presentation and influencing (written/verbal) skills
- Assertiveness
- Proficient in the latest Microsoft Office package, including Outlook and Teams
Language requirements:
English (fluent spoken and written)
Malay (preferred not essential)
- Knowledge of government and business in UK
- Knowledge of international trade, trade policy and finance
Changing and Improving, Leading and Communicating, Managing a Quality Service, Delivering at Pace
10 November 2021
C4 (L)
Fixed Term, Full-time
36.25
24 months
Asia Pacific
Malaysia
Kuala Lumpur
British High Commission
1
MYR
MYR 9,670
15 January 2022
This position is being advertised as a 24 months fixed term position in Kuala Lumpur, and will be extended subject to performance and availability of funding.
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British High Commission are subject to Terms and Conditions of Service according to local employment law.
You must have the right to live and work in Malaysia. No accommodation or relocation expenses are payable in connection with this position.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Learning and development opportunities (and any specific training courses to be completed):
The British High Commission offers a competitive remuneration package, benefits, leave entitlement of 20 days per annum (calculated on pro rata basis) and a range of learning and development opportunities including courses, access to significant on line training materials and on the job learning and development opportunities.
The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.
The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
There is a comprehensive L&D offer from the British High Commission, and from the Department for International Trade, supporting personal and career development. This comprises both formal and on-the-job training, mainly virtual but also physical where possible.
Working patterns:
The British High Commission (BHC) Malaysia supports and promotes flexible working. The standard working hours for the BHC are 8:00am to 4:30 pm. We are happy to offer a variety of flexible working patterns, including non-standard working hours, working remotely or working compressed hours. However, due to the nature of the role, there will be a requirement for occasional out of hours work. Time off in lieu can be offered to make up for out of hours work.
Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core competencies listed above. Unsuccessful candidates will be notified via the system in due time.
Indicated start date is provisional and subject to successful completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.