Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services
The British Embassy Manila is a large diplomatic mission (around 250 staff) delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the Embassy’s CORE Values of Collaboration, Opportunity, Respect and Excellence.
Main purpose of job:
75% time of the jobholder will be IT management of the Manila Network’s IT systems, telephone, and other communications systems. The successful candidate will have an important role helping manage and implement IT policies, ensuring compliance by users with relevant rules and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes.
25% of the role will be for Management (Procurement & Contract, Asset/Estate Management, Logistics and Payments Schedule) related activities.
The British Embassy also provides a shared services platform for a number of different government departments and is governed by a Memorandum of Understanding (MOU). The successful candidate will need to oversee the delivery of the MOU, in the IT systems, telephone and communication systems across different government department.
The successful candidate will need to have good analytical, interpersonal skills, possesses strong customer services mind-set and be open to helping, supporting colleagues and answering questions they may have.
Roles and responsibilities / what will the jobholder be expected to achieve?:
- Contact point for users of the UK Government’s main computer system in Philippines, working with users and the central helpdesk to prioritise and respond to requests for help and resolve any issues with the full range official computer, telephone or VTC systems.
- Providing policy advice and support implementation of IT policies to ensure resilience and business continuity,
- Ensuring compliance of users with relevant operational and security rules and procedures.
- Working as part of the Corporate Services Team (CST) within the Embassy to ensure IT assets are secure.
- Training and mentoring staff on how to best utilise computer, telephony and VTC systems.
- Maintaining inventories and ensuring Security Operating Procedures are understood and enacted.
- Collaborating with local suppliers to ensure value for money and a high quality of service
- Making effective use of IT budgets including prioritisation and procurement.
- Other associated activities as required.
- Highly proficient in written / spoken English.
- Strong IT skills (networking, hardware and services) and experience in IT support, with particular emphasis on computers, telephony and VTC technology.
- Related working experience for a minimum of 3 years.
- Ability to work with minimum supervision.
- Excellent problem solving and customer service skills.
- Flexibility, personal resilience and capable of solving problems.
- Strong communication and interpersonal skills.
- Knowledge/proficiency of Filipino language.
Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
14 December 2020
A2 (L)
Full-time, Permanent
36
Asia Pacific
Philippines
Manila
British Embassy
1
37,907
8 February 2021
The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on a pro-rata basis if the service period is less than one full year), extensive medical insurance, life insurance and access to a guaranteed 5 days of learning opportunities a year.
The job holder may be required to work out of hours and weekends as necessary.
No accommodation or relocation expenses are payable in connection with this position. You must have work authorisation in the Philippines in order to apply.
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila are subject to Terms and Conditions of Service according to the local Philippine employment law.
Candidates are expected to have a valid NBI Clearance and passport.
All applications must be received before 23:55 Manila time on the specified application deadline.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
The indicated start date is provisional and would depend on the successful completion of pre-employment/security checks.
To help us with our recruitment effort, please indicate on the application form /cover letter where (ngotenders.net) you saw this job posting.