Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Estate Operations
Within specific regions and areas the FCDO has outsourced the management of its UK buildings, and some overseas properties, to specialist facilities management (FM) companies. These companies are responsible for providing services to staff, which includes cleaning (Soft FM), pest control, waste management, engineering services maintenance (Hard FM), minor new works and refurbishment projects, office moves and porterage and staff/family accommodation services including sourcing and move in move out services. At Posts they also supply reception services. They are also tasked with ensuring that we comply with health & safety requirements and full Key Performance Indicator reporting and contract compliance reporting.
The FCDO’s Estate Operations Team (EOT) manages the outsourced contracts and acts as the Intelligent Client Function (ICF) and interface between the private FM companies and the FCDO. In addition, the EOT is responsible for holding the budget for Global Maintenance Investment Funds at Posts without an FM Service provider.
The EOT Regional Facilities Contract Manager role will be based in Brussels, report to the Head of Operations Europe (EOT) and will provide customer account management for Brussels and some additional sites across the Europe.
Accountability and ownership of the service performance and facilities expenditure within this region is essential, along with building effective customer relationships. The Regional Contract Manager (RCM) will enable and proactively manage and support the day-to-day delivery of effective Facilities Management services in accordance with agreed contract terms. The role will also ensure that services are delivered to the required contract standards and within agreed budgets.
The post holder will also have a Europe wide role for a key strategic area such as; technical FM support, compliance (including H&S), performance/audit, projects or customer relationship management.
Roles and responsibilities:
- Overseeing legal compliance with the Service Provider and Post to maintain a safe and compliant environment in our offices and staff accommodation. Working alongside the overseas lead for risk;
- Developing and maintaining productive relationships with the Posts within your region, with the customers/building users/FCO directorates & departments and representatives of the FM; supplier, ensuring customer expectations are properly managed;
- Ensuring that the needs of all stakeholders are identified, communicated and acted upon as appropriate, in line with correct processes and protocols;
- Providing clarity and guidance on contractual matters as they arise, ensuring a consistent approach is being taken across the region;
- Participate in performance monitoring including providing input and taking part in the Service Level Governance meetings as required;
- Act as the Client for all Forward maintenance Register projects, managing the delivery from budgeting to operational;
- Budget management, review quotations submitted by Service Provider, ensuring that works are delivered in accordance with pricing model;
- Maintaining regular contact with other regional RCMs and service provider staff and team leads to ensure uniformity of service provision and assistance in operational management.
- Full professional proficiency in English, including excellent writing skills (written and spoken, minimum of C1 level for CEFR framework*);
- A comprehensive understanding of the FM market, including contract management and technical facilities, ideally with exposure to international facilities management;
- Health & Safety legislation knowledge;
- Strong communication and customer engagement;
- Supplier management skills;
- Good negotiating and influencing skills.
- Full professional proficiency in Dutch or French, including excellent writing skills (written and spoken, minimum of C1 level for CEFR framework*);
- Professional qualifications or equivalent in a Property/FM or engineering related subject, and membership of a property/FM related professional body;
- Knowledge of and ability to communicate in one or more of the languages used within the region;
- Good knowledge of EU or regional procurement regulations;
- Construction project management.
Leading and Communicating, Collaborating and Partnering, Delivering Value for Money, Managing a Quality Service
5 November 2021
C5 (L)
Full-time, Permanent
36.25
Europe, Eastern Europe & Central Asia
Belgium
Brussels
British Embassy
1
EUR
6,993.29€ gross/monthly
13 December 2021
This is a full-time and permanent contract (36.25 hours net) per week. The monthly gross salary for this position is 6,993.29€ gross,C5(L) level. In addition, we offer an extensive salary package, which includes a 13th month, luncheon vouchers, pension scheme, optional hospitalisation insurance (subject to monthly employee contribution), reimbursement of public transport and a lot more. We offer more days of annual leave than the Belgian requirements.
Please note that Belgian nationals will be paid their salary gross and are expected to comply with their tax obligations through completion of a tax return to the Belgian authorities. Non-Belgian nationals will receive their salary net, minus the deduction of an equivalent level of Belgian tax retained at source. Further information on this will be given to candidates during the recruitment process.
Staff recruited locally by the British Diplomatic Missions in Belgium are subject to Terms and Conditions of Service according to local Belgian employment law.
The successful candidates will be subject to professional background checks and security clearance.
Passport: officers are expected to be in possession of a passport due to the possibility that they may be asked to undertake business travel.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Belgium and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Please be advised that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.