View Vacancy – Residence Manager and Corporate Services Officer

The British Embassy in Muscat invites applications for the position Residence Manager and Corporate Services Officer grade A2 (L) to start as soon as possible.

Main Purpose of the Job:

The successful candidate will manage the Ambassador’s Residence, the Embassy’s flagship venue for representational functions.

Main Duties and Responsibilities:

Management of Residence and Grounds

• Act as the customer interface between the Residence Occupants and the Residence Staff and wider Corporate Services team to ensure the general appearance and upkeep of the Residence, rigorous attention to UK standards and management of the day-to-day operation of the Residence staff shift system.
• Ensure accommodation is properly prepared for official guests, and ensure a high standard of customer service during their stay.
• Manage the Residence Staff in accordance with best practice and the administration that comes with that (e.g. ensuring that leave etc. is properly managed and recorded on HR systems)

Functions

• Prepare the format and organizational aspects ahead of time and assist the Personal Assistant to Her Majesty’s Ambassador in preparation and management of guest lists, entertainment forward look, sending of invitations, and managing the Ambassador’s contacts list. If required, be on hand at the start of large dinners and other official events.
• Assist with large-scale events such as the Queen’s Birthday Party, Remembrance Day and the annual Carols event.
• Lead on the organisation and delivery of income generation events. To include preparing quotations for events, raising invoices for external parties, liaising with event organisers and working with other Embassy departments to ensure all event requirements are met

Administration

• Manage Residence inventories and stocks.
• Hold the cash imprest for the Residence and account for all spend for this and any government Procurement Cards in accordance with Foreign Commonwealth and Development Office’s rules.

Social Secretary Support

• Working with Personal Assistant to Her Majesty’s Ambassador on invitations/events including administration support – maintaining database of guests/menus/dietary preferences and relevant information relating to hosting of successful events at HMA Residence. 
• In addition, similar support to Deputy Head of Mission where appropriate.

Corporate Services Support

• As a member of the wider corporate services team the role might be asked to lead or support wider corporate service projects or lead on discrete tasks.

Line Management

• Manage three (3) residence staff.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, carry out additional duties according to business needs.

Key Competencies:

The candidate will need to demonstrate the following competencies and the values of who we are during the interview:

• Managing a Quality Service – Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. 
• Leading and Communicating – At all levels, effectiveness in this area is about showing our pride and passion for public service, leading from the front and communicating with clarity, conviction, integrity and enthusiasm. It is about championing difference and external experience, supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
• Delivering Value for Money – This involves the efficient, effective and economic use of taxpayers’ money in the delivery of public services. It means seeking out and implementing solutions, which achieve the best mix of quality and effectiveness for the least outlay. People who do this well base their decisions on evidenced information and follow agreed processes and policies, challenging these appropriately where they appear to prevent good value for money.
• Collaborating and Partnering – People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.

Our Values:

Who We Are is a statement bringing together the six values that most important in helping us to deliver for the UK internationally. Wherever we work in the world, we share a set of values that guides our decision-making, sets standards for our behaviour and helps us deliver the UK’s national interest internationally.

These values are underpinned by the UK Civil Service values (Integrity, Honesty, Objectivity, Impartiality) and complemented by values all One HMG colleagues bring from their own department, service or administration.

• Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
• Excellent organisational skills and with a keen eye for detail.
• Proven work experience in relevant field.
• Has a high standard of personal presentation and is able to act with discretion at all times.
• Flexibility with working hours.
• Ability to work independently and remain motivated.
• Strong organisational and multitasking skills with the ability to perform well in a fast-paced environment.
• Ability to work within a team.
• Basic financial handling.
• IT literate and well versed in the use of Microsoft Office suite of applications.
• Prioritisation and time management skills.
• Professionalism along with speed and attention to detail.
• Numeracy skills.