Department for International Trade roles (DIT)
DIT
Main purpose of role:
The Enhanced International Support Services (EISS) – the UK’s trade support services programme – ensures the delivery of a quality service to up 5,000 small and medium sized businesses looking to export overseas each year. As part of an EISS global offer, regional hub teams are being created to guide SMEs (Small and Medium sized Enterprises) looking for services and support for their exports to APAC (Asia Pacific region). The APAC EISS Hub will cover onward referral of enquiries to over 13 markets across APAC.
Hub Managers will be one of the main points of contact in the hub and will be accountable for making informed and timely decisions on the best approach for each customer, and often will be asked to call and speak directly with senior business representatives. They will work closely with other Hub officers to ensure that data is captured and customer needs are addressed and liaise with market advisors across APAC on local service delivery as needed.
This role will require broad knowledge of the varying business opportunities and challenges across the region, and of the support that can be provided by the EISS network of market advisors and by External suppliers and experts in the Overseas Referral Network (ORN) suppliers. As Hub Managers, you will be expected to maintain a regional view and advise companies on suitable markets to consider beyond initial enquiry.
Roles and responsibilities / what will the jobholder be expected to achieve?:
As this is a new role to deliver a new service, roles and responsibilities may evolve and the jobholder will need to be flexible and adaptive. Below is an indication of the likely core aspects of the role.
Hub Operations
- Review and take action on simple to complex enquiries sent to the Hub using an effective relationships management approach for UK Small and Medium sized Enterprises (SMEs).
- Act as an advocate for the APAC EISS Hub – externally and internally and embed the Hub into the Department for International Trade APAC team’s ways of working.
- Manage follow-up actions from enquires, including any complaints.
- Working through hub support officers, ensure all SME approaches are allocated, tracked and reported, and manage follow-up actions from enquiries.
- Facilitate consultative client discussions with EISS colleagues and other key stakeholders.
- Provide guidance and potentially management to A2 support officers as the operations of the hub evolve.
Market Research, Reporting and Communications
- Conduct market research either by sector, country or region and prepare reports that present this information in ways that are informative and engaging for businesses.
- Analyse data on enquiries and support the hub manager in drawing out key conclusions for APAC management.
- Work with the DIT Marketing and Communications team to create materials to promote the EISS Hub.
- Provide ad hoc assistance to the Operations and Performance Manager as needed.
Resources managed (staff and expenditure):
None
Essential on arrival:
- Strong English language reading and writing ability
- Strong interpersonal and customer service skills
- Flexible and able to adapt to work in a start-up work environment
- Ability to work under pressure and to tight deadlines
- Experience working in a regional role, preferably in APAC is preferred.
- Ability to deal with senior officials and business people
- Handling data, reporting and analysis
- Can-do attitude and resourcefulness in solving problems
- Strong skills in Word, Outlook, Excel, PowerPoint
Language requirements:
Language: English
Level of language required: High
- Familiarity with UK business and UK Culture
- Another Asia-Pacific language
- Experience with CRM systems
Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace
8 November 2021
B3 (L)
Fixed Term, Full-time
39.5 hours gross
12 months
Asia Pacific
Vietnam
Ho Chi Minh City
British Consulate General
2
VND
VND 33,993,894 per month
15 January 2022
31 March 2023
This position is being advertised as a 14 months fixed term position in Ho Chi Minh (until 31 March 2023), and will be extended subject to performance and availability of funding.
Learning and development opportunities (and any specific training courses to be completed):
The British Consulate is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position. Visa sponsorship may be possible for non-Vietnamese nationals if meet local requirements.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job.
Working patterns:
This role will require office based work at the Consulate in Ho Chi Minh City with little scope for remote or flexible working.
All applications must be received before 23:55 (Local Vietnam Time) on the day of the deadline indicated above.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core competencies listed above. Unsuccessful candidates will be notified via the system in due time.
Indicated start date is provisional and subject to successful completion of reference and security checks.
To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
Please check the application centre regularly for any update on your application.
To help us track our recruitment effort, please indicate on the application form /in your cover letter where (ngotenders.net) you saw this job posting.