Warehousing Operational Manager

About the role

Function of department:

Greenshields Cowie Ltd (GSC) is a specialist team of freight forwarders that work in partnership with their clients to provide innovative logistics solutions that best serve their individual needs.

Main job purpose:

To develop and manage the provision of a professional and transparent logistics service to new and existing internal (CA) and external (Commercial) clients. This to be achieved through the design and implementation of flexible supply chain solutions to meet the needs demanded by GSC’s clients. As a warehousing specialist this role will also be working closely with customers and suppliers to define and ensure full operational plans and commercial solutions are in place for all international warehousing operations.

Main job responsibilities:

Overseeing, improving, and growing GSC’s Warehousing Solutions

• To oversee our current owned and third-party warehouses and storage solutions in Northern England, Turkey, and Sierra Leone.
• Responsibility for the income stream, operations P&L and regular management reporting regarding warehousing
• To design and implement Standard Operating Plans (SOPs) for new and existing client warehouse operations.
• To lead and train internal and external (3^rd party) teams in the correct usage of Cargowise warehousing functionality
• To delegate work, coach and performance manage all team members to ensure that warehouse operations (and associated logistics requirements) are carried out to the agreed quality standards and good working relationships are maintained with clients and suppliers. (Current number of reports = 6, plus casual workers)
• To support the Director, Assistant Director and Account Director in approaching prospective and existing clients and suppliers to develop warehousing offer. This to support Client managers and their teams in their development.
• To lead nominated bid responses for new and existing clients, agreeing / defining the most appropriate supply chain recognising partner capabilities, limitations or minimum requirements. These plans to become the basis of SOPs then managed through to implementation.
• Contribute to the development of the wider GSC business strategy, Annual Operating Plan, budget and forecast
• Liaise with other senior members of Crown Agents’ wider ‘supply chain cluster’, where warehousing can form part of our end-to-end supply chain solution

Building and Maintaining Client Relationships

• Maintain an on-going and pro-active relationship with clients, responding to needs and developing solutions.
• Developing warehousing opportunities with new and existing clients

Building and Maintaining Supplier relationships

• Maintain and develop strong relationships with both current and new suppliers to support GSC’s warehousing offer.
• Defining SLA’s & KPI’s to support the GSC operation and used as part of regular reviews.
• Negotiating advantageous commercial arrangements with suppliers, without compromising quality

Business Development

• To lead the stages of the bid process for major client bids, which include a warehousing solution.
• Working across the CA supply chain team as warehouse technical and commercial expert.
• Pulling in required resources as required from within the relevant Key Client Teams, and the Senior BD Manager – Supply Chain, where appropriate
• To work in an advisory role to clients in how to manage their end-end logistics requirements.

About you

Qualification

• Degree level, or equivalent working experience
• Chartered Membership of Institute of Logistics Management or similar relevant professional qualification

Experience

• Significant logistics experience (>10 years) in international organisation,
• Shipping/ Forwarding industry senior operational roles
• 3^rd Party Warehousing operations

About us

You’ll be working with Crown Agents which is a high impact social enterprise passionate about transforming the future for millions of people. Since our creation in 1833 we have worked across the globe to improve public services and drive economic growth. Our expertise is finding new solutions to difficult problems for clients in the areas of health, governance, economic growth, humanitarian action and supply chain services. We work with and train leaders at local, national and international level to achieve lasting change drawing on our insight and experience.

Crown Agents is committed to diversity and will promote diversity for all candidates at all times as well as a business culture that reflects that belief. Crown Agents will treat everyone equally irrespective of race, religion, colour, sex, age, national origin, disability or sexual orientation, and places an obligation upon all staff to respect and act in accordance with the policy. Crown Agents shall not discriminate unlawfully when deciding which candidates are selected for interview, or in any terms of employment, and will ensure that each candidate is assessed only in accordance with their merits, qualifications and abilities to perform the role. Crown Agents is committed to being an organisation enhanced by diversity and encourages applications from anyone who shares our values and commitment to improving the lives of communities affected by poverty or conflict.

About what’s on offer

Crown Agents offers a competitive benefits package.