Information Comm. Technology Assistant, FT, (GS-5), LACRO, Panama #43718

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a future

How can you make a difference?

• Provide technical and operation support to users throughout the process of implementing corporate ICT applications, changes and enhancements and other business applications.
• Provide customer support and services to ensure user capability to manage applications effectively and efficiently (e.g. SAP Vision, SharePoint). Assess/resolve technical issues and/or refer to relevant colleagues for timely resolution.

Knowledge management and capacity building

• Arrange for and/or perform office training and support for computerization.
• Support the planning, organization and implementation of capacity building initiatives to enhance staff competencies to implement and use/manage ICT innovation, solutions and opportunities to work productively, efficiently and effectively.

• Assist in the Common Services ICT Unit for the efficient and prompt delivery of service calls dealing with ICT services provided in the hosted environment including servers, multi-user network and other data and telecommunication facilities.
• Assist in the Common Services ICT unit in the tasks of user access to the network, data security of the network, and troubleshoot ad-hoc hardware or software problems experienced on the ICT services.
• Assist with the introduction of specific computer hardware and software.

To qualify as an advocate for every child you will have…

• Completed secondary education supplemented by training through university courses in computer science.
• Five years of progressively responsible experience in computer information management work, including data processing applications, database, multi-user network and telecommunications, hardware/software installation, user assistance and end-user documentation in support of office computerization.
• Fluency in Spanish. Good working knowledge of English.

For every Child, you demonstrate…

UNICEF´s core Values: Care, Respect, Integrity, Trust and Accountability and core competencies: Builds and maintains partnerships, demonstrates self-awareness and ethical awareness, drive to achieve results for impact, innovates and embraces change, manages ambiguity and complexity, thinks and acts strategically and works collaboratively with others.

The functional competencies required for this post are: Analyzing, Planning and organizing, Learning and Researching, Following Instructions and Procedures.

View our competency framework at: http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.