Information Comm. Technology (ICT) Assistant, GS5, FT, Gaziantep Turkey, #104824

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, an advocate

Under the supervision of the ICT Officer, to provide technical, operational and procedural support for end user services in the implementation, maintenance and improvement of information management systems.

 

How can you make a difference?

Assist with the introduction and technical operation of organizational computer applications,

Arrange and/or perform office training and support for computerization, ad-hoc support to users experiencing difficulties will involve analyzing the source of the problem and solving it,

Provide support for programmatic / operational activities,

Assist to administer the office multi-user network, apply and verify fixes and other telecom facilities,

Assist with the introduction of specific computer hardware and software. Installation of new hardware is scheduled with users. Advise users on appropriate use of software packages.

Assist with the reporting of equipment problems, diagnosis of source of problem, fixes the problem if possible. Place service call to HP Service Manager if necessary.

Any other duties as specified by the supervisor

Recommendations on the support of office computerization can significantly impact the productivity and effectiveness of the work of the office.

 To qualify as an advocate for every child you will have…

• Completion of secondary education, preferably supplemented by technical or university courses related to the computer sciences.

• Five years practical professional work experience in information technology, providing assistance to users on ICT products and services, and use of applications and diagnostic tools.

  Practical experience with various computer platforms and applications.

  Work experience in providing ICT support to remote field  offices in developing countries an asset.

• Work experience in emergencies.

• Fluency in English and Turkish.

•  

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are…

Core Competencies

• Demonstrates Self Awareness and Ethical Awareness (Level 1)
• Works Collaboratively with others (Level 1)
• Builds and Maintains Partnerships (Level 1)
• Innovates and Embraces Change (Level 1)
• Thinks and Acts Strategically (Level 1)
• Drive to achieve impactful results (Level 1)
• Manages ambiguity and complexity (Level 1)

Functional Competencies

• Analyzing (Level 1)
• Learning & Researching (Level 1)
• Planning and organizing (Level 1)
• Following Instructions and Procedures (Level 1)

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.