Passport Examiner / Consular Assistant

4376

Passport Examiner / Consular Assistant

Starting salary $28,020 US (based on a full-time position) + benefits. The salary will be calculated accordingly based on the number of working hours per week.

Fixed term

Part time fixed term appointment until March 31, 2022 with the possibility of full time fixed term or indeterminate employment depending on operational requirements. Position subject to the Terms and Conditions of Employment for Locally Engaged Staff in Lebanon.

Assistant

LE-05

43 Jal el-Dib Highway, Beirut, Lebanon

22-02-2021 at 23:59 UTC/GMT

The role of the Management and Consular Operations Community of Practice is to enable the Vienna Conventions at missions abroad and provide a range of consular operations (case management) services for the assigned area of accreditation, assistance to Canadians abroad who may find themselves in distressing situations, legal and notarial services, and services related to the passport and citizenship program.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• A degree or diploma from a recognized university with a specialization in social sciences, administration, international relations or law, or other specialization relevant to the position or an acceptable* combination of education and experience relevant to the position.

*Acceptable combination of education and relevant experience is considered as a total of 3 years or more.

Language:
• Proficiency in English* (read, write, and speak);
• Proficiency in French* (read, write, and speak);
• Proficiency in Arabic* (read, write, and speak).

* Language skills will be assessed during the process.

Experience:
• Minimum of (2) two years recent experience (in the last five years) working with the public in a client service environment with short deadlines or, in responding to inquiries from the public, providing advice and services to clients;
• Minimum of (2) two years recent experience (in the last five years) working in an office environment;
• Experience working in a diplomatic mission, United Nations or international organisations;
• Experience treating delicate and confidential information.

Rated Requirements

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:
• Knowledge of local administrative and governmental procedures as they relate to Canadians and expatriate residents (institutions and civil documentation, identity, education, employment, etc.);
• Knowledge of the consular mandate of Global Affairs Canada and Canadian passport services;
• Knowledge of Microsoft Office software packages (such as Outlook, Word and Excel);

Ability/Competencies:
• Effective interactive communication in French, English and Arabic(oral and written);
• Ability to provide excellent client service, maintaining composure when dealing with challenging situations;
• Ability to prioritize workload, manage time effectively, and meet deadlines in a high paced environment;
• Ability to work under pressure, work independently as well as in a team;
• Ability to analyze and interpret information quickly in order to find solutions;
• Adaptability;
• Initiative;
• Judgement;
• Attention to detail.

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

• Work experience in a high pressure client service environment (ex.: banks, hospitals, embassies, visa application centres, governmental offices, etc.);
• Having Government of Canada Passport certification and have completed the Passport Training for Foreign Operations exam (passing mark 80% – self-directed).

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• Requirement to work directly with difficult and distressed clients;
• Usual working hours are from 7:30 AM to 4:30 PM, including a 30 min. lunch break and 15 min. breaks in the morning and afternoon. This is a part time position with flexibility on the working schedule based on operational needs;
• Availability and willingness to work overtime, periodic evenings or weekends as required;
• Ability to telework (should lockdown, movement restrictions be implemented, i.e. COVID-19 requirements);
• Ability to lift boxes up to 20 kg.

• The successful candidates must be able to legally work in Lebanon or at the Embassy of Canada in Beirut.
• Applicants must hold a valid working authorization covering the period of employment. The Canadian Government cannot sponsor a candidate to obtain work authorization documents.
• The appointment of the successful candidates will be subject to Medical Clearance and Reliability Check (RC).
• A “Reliability Status” is the minimum security requirement needed to obtain before starting a new position with the Embassy of Canada in Lebanon. The security clearance must be maintained throughout employment – failure to do so may result in dismissal.
• Should the candidate not already have the Government of Canada Passport certification, he or she will be required to complete the Passport Training for Foreign Operations and successfully pass the exam (passing mark 80% – self-directed) within one month of hiring.

This vacancy is open to candidates who have the right to reside and work in Lebanon as well as to all employees of the Embassy of Canada in Beirut occupying an indeterminate or term position, including emergency employees, who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the Embassy of Canada to Lebanon does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

• Please do not use a tablet or cell phone to submit your application, as mobile browsers are not supported by our online portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts emails from unknown users and regularly check their email, including their spam folder.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Proof of educational qualifications will be required during the process.
• Please note that the Embassy of Canada to Lebanon does not sponsor work permits directly or indirectly.
• The Embassy of Canada to Lebanon does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings with the same or different term details at the Embassy of Canada to Lebanon which might arise in the 12 months following the completion of this recruitment process.
• If you have any questions at any stage of the recruitment process, please send an email to: [email protected]
• Due to Covid-19, some delays may occur in the progress of this recruitment process. We are working hard to minimize any disruption.

How to apply

• Please follow the link http://wfca-tpce.com/vacancyView.php?requirementId=4376& and complete the online form.
• Candidates are also required to upload a cover letter and CV in English or French. Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: [email protected] prior to the closing date. Failure to do so will result in the application being rejected.