Program Assistant, Immigration, Refugees and Citizenship

4419

Program Assistant, Immigration, Refugees and Citizenship

281,789 HKD

Indeterminate

This position is a LES (Locally Engaged Staff) staffing, subject to the Terms and Conditions of Employment for LES in the Consulate General of Canada in Hong Kong & Macao .

Assistant

LE05

Consulate General of Canada in Hong Kong and Macau

29-03-2021 at 23:59 UTC/GMT

Under general supervision of the Migration Program Manager or an Officer, supports the delivery of
Immigration, Refugees and Citizenship Canada (IRCC) programs by furthering the processing of client applications using procedural expertise, assisting an Officer in reporting and liaison, program integrity, Visa Application Center (VAC) governance, promotion and recruitment activities, or other support to clients. Requires a developed knowledge of established guidelines and procedures. Exercises initiative in organizing work, tracking resources, and resolving difficult problems.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• Successful completion of Secondary School required;

Language:
• Ability to communicate effectively (speaking and writing) in English;
• Ability to communicate effectively (speaking and writing) in Cantonese;

Experience:
• Minimum of 2 years work experience in a general office environment;
• Experience using a computer, word processing and spreadsheet software; electronic mail and other web-based applications in an office environment;
• Experience working in a client-service environment, including the delivery of courteous and effective in-person service.

Rated Requirements:

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:
• Knowledge of general office procedures and practices;

Abilities / skills:
• Ability to take direction and follow instructions;
• Ability to plan and organize workflows, set and manage priorities;
• Ability to work effectively in a high pressure environment;
• Ability to analyse and interpret information (such as policies, procedures, and/or legislation) in an efficient manner;

Competencies:
• Display initiative, professional integrity and sound judgement;
• Strong interpersonal skills;
• Adaptability and flexibility;
• Strong focus on client service.

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

• University degree an asset;
• Proficiency in French (reading, writing, listening and speaking);
• Proficiency in Mandarin (reading, writing and speaking);
• Experience working with Global Case Management System (GCMS) in a Canadian visa office;
• Experience providing interpretation and/or translation services;
• Knowledge of Canadian immigration policies and procedures;
• Experience analysing and interpreting legislation is an asset.

n/a

• Hours of work: Mondays-Thursday: 08:00 to 17:00;
• Fridays: 08:00 to 12:30;
• Must be able to work overtime on short notice on occasion; and
• Must be available for occasional duties outside normal working hours (i.e., evenings and weekends);
• Ability and willingness to travel, including internationally.

• Successful candidates must possess a valid work authorization or otherwise be permitted to work legally in Hong Kong by the closing date and for the duration of the employment period;
• Successful candidates must be able to maintain a valid security clearance / Reliability Status (RS).

This position is open to all current Consulate General employees occupying an indeterminate or term position, and spouses and dependents of Canada Based Staff who meet all the essential qualifications stated below and whose applications are received by the closing date and time. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

How to Apply:

• Applications must be submitted through this website by 23:59 on March 29, 2021, Hong Kong local standard time (GMT +8);
• Only applications received through the aforementioned website before the closing date will be accepted;
• Applicants should send a résumé and covering letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item;
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required;
• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:

• Please note that the Government of Canada does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.

• Any job offer is subject to receipt of satisfactory references.

• Proof of right to work and copies of educational and any specified professional qualifications will be required.

• Applicants who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.

• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.

• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at [email protected] during the application process.

• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the Consulate General of Canada in Hong Kong and Macao which may arise in the 12 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.